IT Functional Analyst

Adler & Allan Ltd; Harrogate; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK technology solutions firm is seeking an experienced IT Functional Analyst to enhance and optimize technology solutions, particularly the IFS ERP system. This role involves working closely with business users to identify improvement opportunities, develop specifications, and manage project delivery. Candidates should possess a relevant degree, strong analytical skills, and experience in gathering requirements. The position offers a range of benefits including enhanced leave policies and opportunities for training and career progression.

Benefits

Enhanced maternity, paternity, and adoption pay

Company pension

Life assurance scheme

Medicare Cash Plan

Refer a friend scheme

Employee assistance programme

Competitive annual leave plus bank holidays

Training and career progression opportunities

Qualifications

• Degree in Information Technology, Business Administration, or related field.
• 3+ years of experience as an IT Functional Analyst.
• Experience with the IFS ERP system.
• Proficient in documenting business requirements and creating process maps.

Responsibilities

• Work with stakeholders to identify opportunities for improvement.
• Develop functional specifications and documentation to deliver improvements.
• Plan and manage the delivery of solutions ensuring quality and deadlines.
• Provide ongoing support to users and deliver training materials.

Skills

Understanding of business processes

Analytical skills

Problem-solving skills

Interpersonal skills

User acceptance testing (UAT)

Communication skills

Education

Degree in Information Technology or related field

Certification in ITIL or PMP

Tools

IFS ERP

Excel

Power BI

Tableau

Job description

Job Description

We are seeking an experienced IT Functional Analyst to work with the business to ensure that we get the most value from technology solutions, and particularly, our IFS ERP solution.

Responsibilities

• Work with business users and stakeholders to identify opportunities for improvement.
• Analyse and document potential improvements and identify technology options to deliver them.
• Develop functional specifications, system workflows, and detailed design documentation to deliver improvements.
• Configure improvements in the IFS ERP solution or work with development teams to do so, test these solutions, including leading user acceptance testing (UAT), and address any issues that arise.
• Plan and manage the delivery of improvements, ensuring that solutions are delivered on time, to budget, and with quality.
• Provide ongoing support to business users, addressing any system issues or questions.
• Develop and deliver training materials to ensure users are proficient with the systems.
• Maintain comprehensive documentation of system configurations, requirements, and processes.
• Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives.
• Work with stakeholders and the wider applications team to ensure new developments are supported by dashboards within IFS ERP solution and added to the company data warehouse.
• Ensure that all delivery aligns with Adler & Allan IT security policies and controls, relevant standards and all applicable regulation and legislation.

Qualifications

Essential

• Degree in Information Technology, Business Administration, or related field.
• 3+ years of experience as an IT Functional Analyst or in a similar role.
• Strong understanding of business processes, system integrations, and software development lifecycles.
• Experience of the IFS ERP system.
• Proficient in gathering and documenting business requirements, creating process maps, and writing functional specifications.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to work effectively in cross‑functional teams and communicate with non‑technical stakeholders.
• Experience with system testing and user acceptance testing (UAT).
• Strong communication and interpersonal skills.
• Excellent written and verbal communication skills.

Desirable

• Experience with data analysis and reporting tools (e.g., Excel, Power BI, Tableau).
• Knowledge of project management methodologies (Agile, Waterfall) is a plus.
• Certification in ITIL, PMP, or similar credentials.
• Evidence of continuous professional development.
• Manufacturing or services industry experience.
• Experience of ClickLearn.

Benefits

• Enhanced maternity, paternity and adoption pay and leave.
• Company pension.
• Life assurance scheme (x4 salary).
• Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
• Refer a friend scheme.
• Employee assistance programme (access to GP appointments and mental health support).
• Competitive annual leave plus bank holidays.
• Training and career progression opportunities.

EEO Statement

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.