IT Field Services Team Leader

Capita; Birmingham; On-site; GBP 30,000; Full time

Job summary

A leading service provider in Birmingham is seeking a Technician Services Team Leader to manage operations and ensure high standards of customer service. The role involves overseeing team performance, providing technical support, and interacting with various stakeholders. Candidates should have strong IT troubleshooting skills and previous experience in customer service roles. This is a full-time, permanent position with a competitive salary and comprehensive benefits.

Benefits

Competitive salary

23 days holiday (rising to 27)

Employee benefits program

Qualifications

• Experience of working within a busy customer/stakeholder environment.
• Ability to deal with customers in a calm and controlled manner.
• Experience of diagnosing and resolving IT-related incidents/faults.

Responsibilities

• Manage day-to-day operations of the Technician Service.
• Conduct team performance reviews regularly.
• Ensure team completes all mandatory training.
• Provide onsite support to SLA customers.

Skills

Customer service skills

IT troubleshooting

Team leadership

Communication skills

Time management

Job description

A leading service provider in Birmingham is seeking a Technician Services Team Leader to manage operations and ensure high standards of customer service. The role involves overseeing team performance, providing technical support, and interacting with various stakeholders. Candidates should have strong IT troubleshooting skills and previous experience in customer service roles. This is a full-time, permanent position with a competitive salary and comprehensive benefits.