IT Field Service Engineer

Zebra Technical Recruitment Ltd; United Kingdom; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading technology provider is seeking a Field Service Engineer to join their team. This position involves installing, maintaining, and troubleshooting EPOS systems at various sites throughout Middlesbrough and Darlington. The ideal candidate will have experience in customer service engineering and knowledge of computer hardware. Benefits include a competitive salary, company van, and excellent additional perks such as a pension scheme and profit share.

Benefits

Company Van

33 days holiday

Pension Scheme

Profit Share

Quarterly performance bonus

Qualifications

• Experience with installation and maintenance of EPOS systems.
• Ability to troubleshoot system connectivity issues.
• Valid full driving license is required.

Responsibilities

• Install, maintain, and troubleshoot system connectivity issues.
• Conduct site surveys and installation configuration of EPOS systems.
• Perform planned maintenance and fault diagnosis.

Skills

Field-based customer service engineering experience

Knowledge of computer hardware (PCs, IP Networks and WIFI)

EPOS knowledge desirable

Job description

Field Service Engineer – Middlesbrough/Darlington

Key Skills: EPOS, Tills, IP Networks, WIFI, Installation, Configuration, Maintenance, Testing, Fault Finding, Cable Testing

The Company

Our client is one of the country's largest technology providers, supplying EPOS (till) systems, mobile apps for ordering and web apps for engaging with consumers through loyalty programmes or reservations.

The Job

As a Field Service Engineer, you will install, maintain, and troubleshoot system connectivity issues at sites throughout Middlesbrough and Darlington.

Duties include:

• Site Surveys
• Installation, testing and configuration of EPOS systems, including structured cable testing
• Planned maintenance
• Diagnose faults and swap out units
• Fault‑finding on computer WIFI networks
• Reimage PCs, data copies and system updates

About You

• Field-based customer service engineering experience
• Knowledge of computer hardware (PCs, IP Networks and WIFI)
• Manage own diary and workload
• EPOS knowledge desirable / not essential as training given
• Full Driving Licence

Hours

Monday to Friday, 9 am – 5 pm On‑Call One Week in Three: Standby Hours: Mon – Fri 5 pm‑9 pm, Sat & Sun 9 am – 9 pm

Benefits

£31 396 (£28 620 + £2 776 standby allowance) estimated earnings: £35 000 including overtime when on call out + £250 quarterly performance bonus. Basic salary rises from £28 620 to £30 000 after 12 months service. Company Van, 33 days holiday, Pension Scheme, Profit Share, Excellent Additional Benefits