IT Field Service Engineer

Sanderson Recruitment Plc; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global IT firm is seeking a Field Engineer in Newcastle upon Tyne. This role offers flexible working hours and opportunities for professional development. Responsibilities include providing technical support, resolving issues with IT devices, and ensuring customer satisfaction. Applicants must hold a valid UK driving license and have strong customer service skills. Experience in IT systems is essential, and relevant certifications are a plus. This is an excellent chance to start or advance a career in IT.

Qualifications

• Must have a full valid UK driver's licence, own car, and business insurance.
• Capable of building and deploying PCs.
• Good understanding of IT systems and environments.

Responsibilities

• Provide hardware technical and break fix support on IT devices.
• Install, maintain, upgrade, and repair IT products.
• Ensure assigned incidents are monitored and updated in Real Time.

Skills

Ability to resolve hardware issues

Strong customer service skills

Analytical and problem-solving mindset

Job description

Role Overview

This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience.

Flexible working hours between 8am and 6pm

The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.

Responsibilities

• As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers.
• Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
• To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
• Ensure assigned incidents are monitored, updated, and progressed in the system Real Time.
• Co-ordinate between clients and vendors to ensure timely resolution of problems.
• Provide a high degree of customer satisfaction in all work undertaken
• Maintain and manage parts in line with returns return process and deadlines.

Essential Skills

• Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer.
• Ability to resolve hardware issues and basic software problems
• Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
• Good understanding of IT systems and environments.
• Strong customer service skills
• Analytical and problem-solving mindset.

Preferred but not essential skills

• MCSE certification
• Manufacturer Enterprise server certificationSAN Server
• A+
• Network+/CCNA
• Dell/Other vendor Certification to Enterprise level or above
• Experience in a data centre and in smart space technology is advantageous.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.