IT Field Engineer

YourRecruit; Horsham; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A dynamic IT managed services provider is seeking an IT Field Engineer to join their team in Horsham. The role involves managing IT projects, providing hands-on support, and ensuring timely completion of tasks across multiple client sites. Ideal candidates should have strong communication and project management skills, with a proactive and organised approach. This position offers a competitive salary and the opportunity to grow within a supportive environment.

Qualifications

• Experience in a similar road-based role.
• Strong workload management skills.
• Proficiency in IT and computer literacy.

Responsibilities

• Assist in daily operations of the IT Projects department.
• Provide regular progress updates and flag potential issues.
• Support installations and ensure efficient project scheduling.
• Travel to client sites in South-East and London.
• Manage individual project tasks and maintain detailed records.

Skills

Highly organised

Excellent attention to detail

Confident communicator

Project management skills

Problem-solving skills

Job description

Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.

Job Title: IT Field Engineer

Location: Horsham (Must be a driver with your own transport)

Salary: £30,000 - £35,000 DOE

Hours: Monday - Friday, 09:00 - 17:30

About the Role

As an IT Project Engineer, you will be responsible for ensuring all IT projects are completed efficiently, on time, and to a high standard. Acting as a key point of contact, you will identify and elevate potential issues while providing hands‑on support to the team. Covering all service areas, you will be hands‑on with supporting everything from client office relocations through to handling multi‑site infrastructure needs.

Day to Day Responsibilities

• Assist in the daily operations of the IT Projects department, handling client requests via phone and email while ensuring timely follow‑ups.
• Work closely with the Projects Manager, providing regular progress updates and flagging potential issues to ensure proactive solutions.
• Support installations and project work, ensuring risk assessments are completed before commencement and projects are scheduled efficiently, considering budgets and deadlines.
• Travel to client sites across the South‑East and London to carry out project and support tasks as needed.
• Manage individual project tasks, maintaining detailed records, paperwork, and documentation.
• Keep workbenches and storage areas well‑organised, ensuring all necessary tools, labels, and resources are readily available.
• Perform proactive system maintenance, identifying and recommending improvements where necessary.
• Monitor and manage backup systems to ensure reliability and security.
• Provide remote support through the company’s Remote Monitoring and Management (RMM) system.

What We’re Looking For

• Highly organised with excellent attention to detail.
• Confident communicator with a professional telephone manner, able to handle challenging situations calmly.
• Discreet and trustworthy, understanding the importance of confidentiality.
• Goal‑oriented with a strong work ethic and commercial awareness.
• Quick thinker with a proactive and resourceful approach.
• Technically proficient with solid computer literacy.
• Strong project management, analytical, and problem‑solving skills.
• Excellent listening, judgement, and decision‑making abilities.

The IT Field (Project focused) Engineer role requires you to be self‑motivated with strong workload management skills; being out on site, attending client premises (car pool provided). Our client is looking for someone who has worked in a similar road‑based role.

Interested? Please send your CV in Word format only.

Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short‑listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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