IT Field Delivery Engineer

SCC; Plymouth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services provider in the United Kingdom is seeking an IT Support Technician to provide on-site support for IT hardware and software products. The role involves diagnostics, repairs, and meeting customer SLA requirements. Candidates must have excellent customer-facing skills, a full UK driving license, and relevant technical certifications, including CompTIA A+. This role offers a permanent contract with hybrid working opportunities and extensive company benefits.

Benefits

Large company benefits

Opportunity for paid volunteering days

Career development opportunities

Qualifications

• Must always be professional and presentable.
• Must have excellent customer facing skills.
• Must possess or can obtain relevant technical certifications.
• Will be required to work unsupervised.

Responsibilities

• Provide support on IT hardware and software products.
• Conduct diagnostics, repair, and replace equipment.
• Achieve dynamic KPI targets for your role.
• Communicate effectively with teams on call details.
• Participate in coverage via a rota system.

Skills

Professional presentation

Excellent customer service

UK driving licence

Self-motivated with good organization

Relevant technical certifications

CompTIA A+ qualification

Ability to work at height

Job description

Contract Type

Permanent

Salary Package: £, plus large company benefits, a broad flexible benefits scheme, and paid‑for volunteering days a year.

Hours: Tuesday - Saturday am - Interview Process: stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role Purpose

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Key Responsibilities

• Will be required to conduct activities for diagnostics, repair and replace PC’s, Laptops, Printers, and retail equipment with associated peripherals. This may also include basic Servers & relevant network activities inline with business requirements.
• Complete customer rebuilds and configuration to desk.
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or un‑planned absence.
• Achieve the dynamic KPI targets set for your role.
• Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
• Assist other engineers to carry out IMAC projects.
• Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Will also be expected to work towards a basic knowledge of servers and basic networking equipment.
• Carry out any other reasonable request from your line management.
• Participate in / coverage via a rota system (where contractually identified).
• Work a certain amount of overtime when required to do so.
• Practice ‘Quick Win’ processes.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Will maintain company assets to keep them in good working order and good general condition.
• Be familiar with customer policies and processes where applicable.

Skills and Experience

• Must always be professional and presentable.
• Must have a full UK driving licence.
• Must have excellent customer facing skills.
• Must be able to obtain the Government and / or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts.
• Will be required to be self‑motivated with good organisational skills and can work unsupervised.
• Must possess or can obtain relevant technical certifications.
• Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience.
• Must possess the ability to work at height and undertake varied manual handling activities.
• Will display positive behaviours which support team productivity.