IT Engineer - Plymouth - £18.87 per hour - Umbrella CONTRACT

Click; Plymouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company is recruiting an IT Engineer based in Plymouth for a contract role in a government department. Responsibilities include managing service tickets, overseeing stock management, performing hardware repairs, and ensuring compliance with service levels. Candidates must possess SC clearance, a full driving license, and demonstrate experience in a PC field service environment. This position offers an opportunity to contribute to essential IT services and support.

Qualifications

• Must have SC clearance or be able to gain it.
• 2 years+ experience in PC field service or workshop.
• Full clean driving license.

Responsibilities

• Manage queue tickets ensuring service levels are maintained.
• Oversee stock and asset management.
• Triage hardware repairs and liaise with vendors.
• Highlight service improvement opportunities.

Skills

SC clearance

PC field service experience

Hardware troubleshooting

Asset management

Job description

We are recruiting for a IT Engineer to be based in Plymouth on contract to work for a leading Government department.

Summary of responsibilities :

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract

Hub Stock management including asset management of kit in / out (Scan items in / out of locations) as per contract

Effective Management of disposals that go through their Hub as per contract

Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract

Locker replenishments where appropriate as per contract

Highlight potential issues with service / potential service improvements to their Team Leader

Essentials - Must have SC clearance / or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break / fix repairs)

Accredited or willing to go through HP & Dell - Desktop and Laptop training