IT Digital Support Apprentice

MSV; Sevenoaks; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading motorsport organization is looking for an Apprentice IT Support Engineer to join their IT team. This role focuses on first line support and general IT administration, suitable for individuals eager to develop their IT skills while working on exciting projects at prominent events. Responsibilities include troubleshooting, user support, and maintaining IT systems, with the added opportunity to complete a Level 3 Digital Support Technician Apprenticeship. Competitive pay and employee benefits are provided.

Benefits

Competitive Apprentice pay

Up to 31 days holiday

Staff pass for events

Discounts at shops

Discounted food and drink

Training opportunities

Workplace pension

Free parking

Qualifications

• Strong desire to work in an IT support environment.
• Ability to document solutions via Microsoft Office packages.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Log, track, and manage incidents and service requests.
• Provide basic troubleshooting for hardware, software, and network problems.
• Assist users with password resets and account access issues.
• Escalate complex technical problems to specialists.

Skills

Basic troubleshooting of Windows operating systems

Experience using Microsoft Office software

Knowledge of basic networking concepts

Familiar with hardware setup and basic troubleshooting

Basic understanding of IT security best practices

Education

Educated to A Level standard in a relevant subject

Job description

Overview

We are looking for an Apprentice IT Support Engineer to join our growing IT team at MotorSport Vision (MSV) - the UK's foremost race circuit operator. We own and operate seven world-class venues across Europe, including Brands Hatch and Donington Park, plus a number of related motorsport businesses, such as the British Superbike Championship.

This is a fantastic opportunity for an enthusiastic Junior Support Engineer to take the next step in their career and become part of the driving force behind a variety of exciting projects. As the Apprentice IT Support Engineer you will be continually learning and mastering new technologies, with a primary focus on first line support and general IT administration.

You will be an integral part of the IT team and will be expected to contribute ideas in technical discussions, designs and decision-making within a forward-thinking, inspiring and creative working environment. Alongside the role you’ll be completing a Level 3 Digital Support Technician Apprenticeship.

You will be involved with projects across all areas of the business, from office IT support to bespoke race circuit infrastructure systems.

Key Responsibilities

• Act as the first point of contact for IT-related issues (via phone, email, or ticketing system).
• Log, track, and manage incidents and service requests.
• Provide basic troubleshooting for hardware, software, and network problems.
• Assist users with password resets and account access issues.
• Escalate complex technical problems to specialists within the team.
• Install, configure, and support standard desktop applications and operating systems.
• Perform routine checks on systems, printers, and other IT equipment.
• Guide users through simple step-by-step solutions to common IT issues.
• Maintain clear documentation of support issues and resolutions.
• Assist in setting up and maintaining user accounts, email, and permissions.
• Help with onboarding new employees by preparing and configuring devices.
• Support mobile devices and remote access where applicable.
• Keep up to date with company IT policies and security guidelines.

Desirable Skills and Experience

• Educated to A Level standard in a relevant subject e.g. Computing / IT.
• A strong desire to work in an IT support environment (helpdesk, service desk, or similar).
• Basic troubleshooting of Windows operating systems.
• Experience using Microsoft Office software (Word, Excel, Outlook).
• Knowledge of basic networking concepts (e.g., Wi-Fi, LAN, VPN, IP addressing).
• Familiar with hardware setup and basic troubleshooting (PCs, laptops, printers, peripherals).
• Basic understanding of IT security best practices (e.g., handling suspicious emails, data protection).
• Ability to document solutions via Microsoft Office packages.

Apprenticeship Details

This is an Apprenticeship position therefore meeting educational criteria is essential in our recruitment process. Further details on the apprenticeship can be found at: https://estio.co.uk/courses/digital-support-technician/

MSV Benefits

• Competitive Apprentice pay + benefits
• Up to 31 days holiday (including Bank Holidays)
• A staff pass enabling both yourself and a guest to attend all events at MSV venues (Including BSB & BTCC)
• Access to our MSV Hub, giving you access to discounts at 100s of shops across the UK
• Discounted food and drink when working on site
• Training opportunities
• A workplace pension
• Free parking

Location & Hours

This is a full time 42.5 hour Apprenticeship position, based full time in the office at Brands Hatch race circuit. A full UK driving licence is essential for the position, due to the location of the circuit.

How to Apply

If you would like to apply for this Apprentice IT Support Engineer position, please click the ‘apply’ button to submit a copy of your CV.