IT Desktop Support Engineer

SkySys; Wokingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading tech firm in the United Kingdom is seeking an EUC IT Desktop Support Technician to provide desktop and peripheral support. The role requires a minimum of 2 to 3 years of experience, expertise in troubleshooting, and a strong focus on customer service. Candidates should have an Associate Degree in Electronics and CompTIA A+ Certification. The position involves working independently or as part of a team in a flexible schedule environment.

Qualifications

• Minimum 2 to 3 years of experience in IT Infrastructure support.
• Expert in desk-side support and PC break/fix.
• Ability to lift/move equipment up to 50 lbs.

Responsibilities

• Provide desktop and peripheral support.
• Install and troubleshoot hardware and software.
• Perform preventive actions based on analysis.

Skills

IT Infrastructure support

Troubleshooting hardware/software

Customer Management

Good communication skills

Deadline-oriented

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Ticketing tools

Job description

Job Description

Job Title: EUC IT Desktop Support Technician

Job Type & Location

Onsite || 2 days a week || Molecular Devices Office Address - 660-665 Eskdale Rd, Winnersh, Triangle, Wokingham RG41 5TS.

Technical Requirements

• Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.).

Non-Technical Requirements

• Good Customer management skill.
• Good in oral and written communication.
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work.

Additional Responsibilities

• Ability to work independently or as part of a team.
• Ability to complete tasks effectively with minimal supervision.
• Must be available to work flexible work schedules.