IT Delivery Manager

McArthurGlen Designer Outlets; Leeds; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company is seeking an experienced IT Delivery Manager to oversee the end-to-end delivery of digital and CRM initiatives. You will coordinate cross-functional teams, manage delivery roadmaps, and ensure that technical solutions align with business objectives. Ideal candidates will possess strong IT delivery experience, excellent stakeholder management skills, and familiarity with agile practices. This role offers competitive salary and performance bonuses, hybrid working options, and professional development opportunities.

Benefits

Competitive salary

Performance bonus up to 25%

Wellbeing allowance

Two paid volunteering days

Exclusive discounts

Hybrid working options

International exposure

Learning opportunities

Qualifications

• Proven experience in IT delivery or programme management.
• Strong technical understanding of IT systems.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead end-to-end delivery of digital and CRM initiatives.
• Coordinate cross-functional teams and manage delivery roadmaps.
• Ensure alignment between technical solutions and business goals.

Skills

IT delivery or programme management

Technical understanding of IT systems

Stakeholder management

Agile practices

Detail-oriented

Experience in B2C environment

Job description

Job Overview

IT Delivery Manager – Flexible, London office

We are looking for an experienced IT Delivery Manager to lead the end‑to‑end delivery of digital (web and app) and CRM initiatives. This role will coordinate cross‑functional teams, manage delivery roadmaps, and ensure alignment between technical solutions and business goals. You will work closely with Product, CRM, and IT teams, as well as external partners, to deliver high‑quality solutions that support our customer strategy.

Key Responsibilities

• Work closely with internal stakeholders and third parties to resolve technical challenges.
• Manage risks, issues, and delivery documentation (RAID logs, business cases, etc.).
• Support agile delivery processes, release planning, and change management.
• Ensure clear communication and collaboration between all involved teams.
• Oversee the delivery of digital and CRM projects, ensuring alignment with strategic objectives.
• Coordinate activity across Product and CRM squads, managing dependencies and timelines.

Qualifications

• Proven experience in IT delivery or programme management, ideally in digital environments.
• Strong technical understanding of IT systems with confidence in discussing technical topics with third‑party vendors and internal teams.
• Familiarity with software delivery lifecycles, agile practices, and working across multiple squads.
• Excellent stakeholder management and communication skills.
• Highly organized, detail‑oriented, and delivery‑focused.
• Experience in a B2C environment is a strong plus.

What to Expect

• We commit to replying to all applications; please get in touch if you’d like an update.
• You will have a main point of contact within our Talent team.
• We are a collaborative business – we want you to meet as many people as possible during the recruitment process.
• We aim for a two‑stage process wherever possible to respect your time.

Benefits

• Competitive salary and performance bonus of up to 25%.
• Wellbeing allowance to support activities that promote your wellbeing.
• Two paid volunteering days per year.
• Access to exclusive discounts at our designer outlets.
• Hybrid working options where possible.
• International exposure – work with colleagues across eight countries.
• LinkedIn Learning and other development opportunities.
• Values‑based culture and positive work environment.

Our Commitment

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. 95% of colleagues believe we treat each other with dignity and respect regardless of personal identities.

Even if you are not sure you fit all the requirements for a particular role, we still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.