IT Coordinator

La Fosse Associates Limited; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic IT services provider in Harrogate is seeking an IT Support & Infrastructure Analyst to deliver high-quality support and enhance IT service delivery. The role involves providing 1st and 2nd line support to staff, including board members, and acting as deputy to the IT Manager. Candidates should have experience with technical support, excellent communication skills, and proficiency with ITSM tools. This position offers the opportunity to contribute to a vibrant team focused on continuous improvement.

Qualifications

• Proven experience in providing 1st and 2nd line IT support.
• Ability to communicate clearly with users at all levels.
• Experience managing incidents and service requests.

Responsibilities

• Deliver high-quality technical support across the organization.
• Build rapport with users through friendly communication.
• Manage incidents and service requests using the ITSM tool.
• Support onboarding and maintenance of IT equipment.
• Maintain and support meeting room AV tools.

Skills

Technical support

Communication

Problem-solving

Tools

TOPdesk ITSM tool

Job description

IT Support & Infrastructure Analyst

Location : Harrogate | Contract | Department : Technology

Are you a proactive and technically skilled IT professional with a passion for delivering exceptional support and driving continuous improvement? We're looking for an IT Support & Infrastructure Analyst to join our dynamic team and play a key role in supporting our people, systems, and infrastructure.

About the Role

As an integral part of the IT team, you'll provide first and second-line support (with elements of third-line) to all Lemployees-including board members and non-executive directors. You'll also act as deputy to the IT Manager and contribute to the smooth running of our IT operations, infrastructure, and service delivery.

Key Responsibilities IT Support

• Deliver high-quality technical support (1st / 2nd line, some 3rd line) across the organisation.
• Build trust and rapport with users at all levels through clear, friendly, and professional communication.
• Manage incidents and service requests using TOPdesk ITSM tool.
• Support onboarding, configuration, and maintenance of IT equipment (laptops, mobile devices, printers, AV).
• Maintain and support meeting room AV and collaboration tools.

Coordinate with third-party suppliers for troubleshooting and service delivery....