IT Colleague Support Specialist

DAC Beachcroft LLP; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading law firm in Bristol is seeking an IT Colleague Support Analyst to provide top-tier IT support to users. The successful candidate will manage incident tickets, maintain hardware and software standards, and drive asset management compliance. Strong problem-solving skills and a customer service orientation are essential for this role, ensuring an excellent user experience during onboarding.

Qualifications

• Experience in providing IT support to users.
• Ability to manage incident tickets effectively.
• Strong understanding of hardware and software standards.

Responsibilities

• Provide top-tier IT onsite support to users.
• Manage incident tickets and maintain hardware and software standards.
• Drive asset management compliance and ensure smooth onboarding experience.

Skills

Problem-solving skills

Customer service orientation

Job description

A leading law firm in Bristol is hiring an IT Colleague Support Analyst to provide top-tier IT onsite support to users. The successful candidate will manage incident tickets and be responsible for maintaining hardware and software standards. They will also drive asset management compliance and ensure a smooth user experience during onboarding. Strong problem-solving skills and customer service orientation are essential for this role.