IT Business Systems Analyst

Incommunities; Bradford; Hybrid; GBP 41,000 - 47,000; Full time

Job summary

A housing provider in Bradford is seeking an IT Business Systems Analyst to deliver essential support across corporate housing systems. The role emphasizes collaboration with internal and external teams to maintain robust and secure technology services. Candidates should have experience in complex system management, excellent customer service skills, and knowledge of Microsoft Office. This position offers a salary range from £41,562 to £46,202, along with multiple benefits including a pension scheme, annual leave, and professional development opportunities.

Benefits

Social Housing Pension Scheme

28 days annual leave

Employee Assistance Program

Local gym membership discounts

Training and development opportunities

Qualifications

• Experience in supporting and administering complex housing systems.
• Solid knowledge of system problem solving and fault resolution.
• Experience in providing customer focused support.

Responsibilities

• Deliver advanced support of corporate application systems.
• Manage technical projects for application system development.
• Collaborate on new system developments and testing.

Skills

Development of complex housing systems

Problem solving and fault diagnosis

Customer service

Testing and documenting systems

Training users in ICT Systems

Advanced Microsoft Office

Tools

Capita Open Housing

Advanced Open Accounts

DRS

Sage X3

Job description

Job description

We’re looking for an IT Business Systems Analyst to deliver advanced, specialist support across our corporate and housing systems, working at the heart of our organisation to ensure reliable, high-quality services for both internal teams and external customers. From managing complex applications and technical projects to collaborating on new system development, this role is key to keeping our technology robust, secure and future-ready.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Provide a comprehensive and efficient Systems Support service, including the support and administration of Incommunities corporate application systems.
• Deliver advanced and specialist support of all Incommunities specialist housing systems, including Capita Open Housing, Advanced Open Accounts, DRS, Sage X3.
• Provide excellent customer service and support to Incommunities internal and external customers.
• Participate in the evaluation, feasibility, design and implementation of computerised management systems.
• Work closely with the Development and Business Intelligence Teams in specification and testing of all newly developed applications.
• Manage technical projects to develop, implement and maintain corporate application systems.
• Assist the ICT Service Delivery Manager in devising and implementing standards, conventions and procedures.
• Provide systems support and instructions to officers on‑site and via the ICT Service Desk.
• Assist operational units to evaluate and deploy new technology and techniques and to implement appropriate ICT policies and strategies.

Requirements

• Previous experience of development, support and administration of complex housing systems
• Knowledge of computer system problem solving, fault diagnosis and resolution
• Evidence of continuing professional development
• Experience of testing and documenting systems and processesExperience of delivering excellent customer focused support
• Experience of training or supporting users in the use of ICT Systems
• Advanced knowledge of Microsoft Office Packages
• Hybrid working with 2 days per week in the office
• Right to work in the UK, visa sponsorship isn't available.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

• Salary ranges from £41,562 up-to £46,202 depending on experience
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

💡 Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!