IT Business Engagement & Relationship Manager

DGH Recruitment; Norwich; On-site; GBP 60,000; Full time

Job summary

A leading law firm in the UK seeks an IT Business Engagement Manager. The role involves acting as a liaison between IT and internal departments, identifying technology needs, and translating business requirements into IT initiatives. Candidates should have strong stakeholder engagement skills and experience in IT business partnering. The position offers a permanent contract with an annual salary of £60,000.

Qualifications

• Experience in IT business partnering, engagement, or technology consulting.
• Ability to effectively communicate with both technical and non-technical teams.
• Proven track record of delivering process or service improvements.

Responsibilities

• Act as the main liaison between IT and internal departments.
• Identify technology needs and improvement opportunities.
• Translate business requirements into deliverable IT initiatives.
• Collaborate with stakeholders to prioritise the IT delivery roadmap.

Skills

Strong stakeholder engagement and communication skills

Proven experience in IT business partnering

Ability to bridge technical and non-technical conversations

Experience identifying and delivering process improvements

Familiarity with IT governance frameworks

Education

ITIL certification

Job description

Job Description

IT Business Engagement / IT Business Relationship Manager - United Kingdom - Permanent - £60,000 per annum

A fantastic opportunity has arisen for an IT Business Engagement / IT Business Relationship Manager to join a leading law firm on a permeant basis.

Key Responsibilities

• Act as the main liaison between IT and internal departments, building strong, trusted relationships
• Identify technology needs, pain points, and improvement opportunities across legal and support teams
• Translate business requirements into deliverable IT initiatives
• Collaborate with stakeholders to shape and prioritise the IT delivery roadmap
• Represent business teams within IT for service issues, enhancements and escalations
• Work closely with Change, Training and IT Delivery teams to support technology rollout and adoption
• Ensure clear, consistent communication between TKC and business teams
• Support procurement and vendor management alongside IT leadership

Key Experience & Skills

• Strong stakeholder engagement and communication skills
• Proven experience in IT business partnering, engagement, or technology consulting
• Ability to bridge technical and non-technical conversations effectively
• Experience identifying and delivering process or service improvements
• Familiarity with IT governance frameworks and project management principles
• ITIL certification and/or e...