IT Apprenticeship

Baltic Apprenticeships; London; On-site; GBP 18,000 - 20,000; Full time

Job summary

An established industry player is offering an exciting opportunity for an IT Support Apprentice. This role will immerse you in the world of technology, providing hands-on experience in IT security, troubleshooting, hardware upgrades, and cloud technologies. You'll support a diverse clientele, gaining valuable skills while working with experienced mentors. The apprenticeship is designed to enhance your technical abilities and prepare you for a rewarding career in IT. With full training and support, you'll develop the confidence needed to excel in this dynamic field. If you're passionate about technology and eager to learn, this apprenticeship is the perfect starting point for your career.

Benefits

Pension contributions

Opportunity for full-time role

Level 4 Network Engineer apprenticeship progression

Qualifications

• Eager to learn and passionate about technology.
• Customer service experience is a plus.

Responsibilities

• Assist with security processes and client policies.
• Provide technical support via various channels.
• Install and upgrade hardware and software.

Skills

IT Security

Troubleshooting

Customer Service

Hardware Upgrades

Cloud Technologies

Technical Support

Education

GCSE English (Grade 5/C)

GCSE Maths (Grade 4/C)

Tools

Halo PSA

Wireshark

PowerShell

Command Prompt

Task Manager

Enable

TeamViewer

Job description

IT Support Apprentice – ITSD

Are you passionate about technology and eager to kick-start your career in IT support? ITSD is offering an exciting IT Support Apprenticeship where you’ll gain hands-on experience in IT security, troubleshooting, hardware upgrades, and cloud technologies while working with a variety of clients.

ITSD is a leading provider of IT solutions, offering expert support to businesses of all sizes. Their team delivers high-quality technical services, from IT security to network management, ensuring clients have reliable and efficient systems. If you’re looking for an apprenticeship that will challenge and develop your technical skills, this is the perfect opportunity for you.

A Typical Day in the Job:

1. Assisting with security processes such as password resets, antivirus configuration, and implementing client policies.
2. Accessing technical documentation through the knowledge base in the Halo PSA ticketing system.
3. Supporting with SLAs, escalations, and tracking tasks through the ticketing system.
4. Providing technical support to both internal and external clients—mainly external—via face-to-face, remote, phone, and email support.
5. Using troubleshooting tools such as Wireshark, PowerShell, Command Prompt, and Task Manager to diagnose and fix issues.
6. Installing and upgrading hardware, including routers, switches, firewalls, RAM, and PC builds from scratch.
7. Configuring and upgrading software remotely using systems like Enable and TeamViewer.
8. Working with network devices, including installations of routers, switches, and patch management.
9. Gaining experience with cloud technologies, including Microsoft 365, Azure, and Jump Cloud.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills, and Knowledge:

1. Passionate about technology and eager to learn.
2. Customer service experience is a bonus.
3. A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.

Salary, Hours & Benefits:

1. £18,000 to £20,000 per annum.
2. Monday to Friday, 9:00 am – 5:30 pm (1-hour unpaid lunch).
3. Pension contributions.
4. Opportunity to progress into a full-time role or a Level 4 Network Engineer apprenticeship.

Your Training with Baltic Apprenticeships:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance, and setting up virtual environments.

With real-time classes, self-paced learning, and expert trainer support, this programme will give you the confidence and qualifications to thrive in IT.

How to Apply:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with ITSD. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.