IT Apprentice - Systems

Mercedes AMG High Performance Powertrains; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading automotive performance company is offering a Level 4 IT Systems Apprenticeship in England. The role emphasizes exceptional customer service and technical support while contributing to various innovative projects in motorsport and technology. The position offers a starting salary of £21,000, with additional benefits including performance bonuses and healthcare access.

Benefits

Starting salary of £21,000 increasing with performance

Performance bonus

Podium bonus based on F1 results

36 days annual leave

Access to private healthcare

Generous pension scheme

Staff discounts

Qualifications

• Achieved GCSEs or equivalent qualifications in both Maths and English at a grade 4 or above.
• A passion for building and configuring IT systems.
• Willingness to succeed and develop new skills.

Responsibilities

• Deliver exceptional customer service and resolve IT issues.
• Improve systems to reduce complexity and enhance reliability.
• Maintain infrastructure for system availability.
• Implement changes to improve IT services.

Skills

Problem solving

Written communication

Verbal communication

Attention to detail

Teamwork

Flexibility

Education

GCSEs in Maths and English at grade 4 or above

Job description

At Mercedes AMG High Performance Powertrains we offer a Level 4 IT Systems Apprenticeship Programme, studying towards a Level 4 Applications Support Lead qualification which will tap into your passion and determination to win, giving you a real opportunity to contribute to our success story. As a team we pride ourselves on challenging and developing our students with exposure to a range of exciting and challenging projects spanning across Motorsport and Advanced Technology on the cutting edge of vehicle electrification. You will work on projects that push the boundaries of your creativity and technical capabilities, and where your passion can help to push the boundaries of science and technology on the Formula 1 racetrack and the road. We are passionate about improving reliability, availability and performance, focusing on enabling the team to deliver results and succeed on the track. We pride ourselves on sharing knowledge and developing new processes. As a valued member of the team, you will:

Responsibilities

• Deliver exceptional customer service and technical excellence while troubleshooting and resolving computer hardware, networking and security issues for colleagues across the business
• Collaboratively improve systems and procedures to reduce complexity and improve reliability
• Maintain the HPP infrastructure landscape to ensure system availability
• Deliver system changes, improving security and system capabilities to support the delivery of excellent IT services

To be skilled at problem solving, written & verbal communication, with strong attention to detail and task completion.

To be flexible and open, a team player, and target and deadline driven.

You will need a willingness to succeed, with dedication to your team and developing new skills.

You will have the ability to prioritise and be capable to perform under pressure and overcome challenges.

• You will have achieved GCSEs or equivalent qualifications in both Maths and English at a grade 4 or above.
• To have a passion for building and configuring IT systems and delivering solutions using your skills and talent
• We also offer an IT Software Apprentice Scheme, focusing on software development.

Knowledge and Experience

• Delivering exceptional customer service
• Operational support within an IT department or equivalent
• Planning, organising, and delivering IT tasks within a team environment
• IT system capacity, performance, and availability monitoring
• IT security, vulnerability, and malware threat prevention

Benefits

• A starting salary of £21,000pa, increasing periodically dependent upon performance
• Performance bonus
• Podium bonus based on F1 results
• 36 days annual leave
• Access to private healthcare and generous pension scheme
• A variety of other benefits and staff discounts