ISOC Engineer Tier 1

SF Recruitment; Bolton; On-site; GBP 28,000 - 33,000; Full time

Job summary

A recruitment agency is seeking an ISOC Tier 1 Engineer to join a Secure Operations Centre in Bolton. This entry-level role offers structured training and a clear progression path into Tier 2 roles. The ideal candidate will have a strong interest in networking or cyber security and must be eligible for Security Clearance. Salary is £28,500 plus benefits including extensive training and flexible leave options.

Benefits

23 days annual leave (increasing with service) + birthday off

Holiday buy scheme

Pension scheme

Death in service cover

Bonus scheme

Employee assistance programme

Cycle-to-work scheme

Eye care

Colleague discounts

Enhanced family leave

Active social calendar

Professional development opportunities

Qualifications

• Must be a British national and eligible for Security Clearance (PV3).
• Experience in a technical support environment is beneficial but not essential.

Responsibilities

• Provide 1st line triage, investigation, and resolution of network and security alerts.
• Monitor and support customer environments including networking equipment.
• Participate in a 24/7 shift rota and engage in structured learning for career advancement.

Skills

Strong interest in networking or cyber security

CCNA (completed or in progress)

Understanding of networking technologies (Cisco, Aruba, Juniper)

Experience in service desk, MSP, NOC, or technical support

Solid problem-solving skills

Ability to work in a fast-paced environment

Job description

ISOC Tier 1 Engineer

Location: Horwich, Bolton
Salary: £28,500 + Benefits
Hours: 24/7 Shift-Based Role

The Opportunity

We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands‑on exposure within a fast‑paced environment, structured training, and a clear path to progress into Tier 2 and beyond.

If you're passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you.

Key Responsibilities

• Provide 1st line triage, investigation, and resolution of network and security alerts
• Monitor and support customer environments including routers, switches, firewalls, and related tools
• Escalate issues to Tier 2 engineers where required
• Work closely with customers and internal teams to ensure timely updates and high‑quality service
• Maintain accurate incident records and contribute to service improvement
• Participate in a 24/7 shift rota, including weekends, bank holidays, and on‑call cover
• Engage in structured learning and certification programmes to build towards Tier 2 responsibilities

Skills and Experience Required

• A strong interest in networking or cyber security – formal study or self‑learning welcomed
• CCNA (completed or in progress) or equivalent foundational networking knowledge
• Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided)
• Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essential
• Confident communicator with solid problem‑solving skills
• Ability to work in a fast‑paced shift‑based environment
• Must be a British national and eligible for Security Clearance (PV3)

Shift Pattern and Team

24/7/365 shift rota, typically week‑on/week‑off. Shifts typically start between 7:30am‑8:00am. On‑call rota included (including weekends and bank holidays). Join an established ISOC team with experienced Tier 2 Engineers on hand for support and development.

What's on Offer

Salary: £28,500
Full training plan with funded certifications (Cisco, Juniper, and security technologies)
Clearly defined career pathway to Tier 2 roles
Exposure to a wide range of technologies and customer environments

• 23 days annual leave (increasing with service) + your birthday off
• Holiday buy scheme
• Pension scheme
• Death in service cover
• Bonus scheme
• Employee assistance programme
• Cycle‑to‑work scheme, eye care, colleague discounts, enhanced family leave
• Active social calendar and professional development opportunities

Apply Now

If you're enthusiastic about starting or growing your career in networking and security within a dynamic ISOC environment, apply today to be considered.