Investigation Support Officer

Dyfed-Powys Police; Wales; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional police service in Wales seeks an Investigation Support Officer to manage public inquiries and assist with investigatory tasks. The role offers a salary between £24,675 - £26,106, with comprehensive benefits including flexible leave, a mentorship program, and wellness support. The position requires shift work at the headquarters in Carmarthen. Application details and further information can be found on the official website.

Benefits

25 days annual leave

On-site gyms and fitness classes

Pension scheme

Qualifications

• Ability to balance investigatory tasks regarding volume and priority crime.
• High levels of customer service and satisfaction management.
• Experience in assessing risk and resolving incidents.

Responsibilities

• Provide a first-class response to public inquiries.
• Inform callers of incident plans and outcomes.
• Maintain compliance with national service level agreements.

Skills

Customer service

Risk assessment

Information elicitation

Job description

Overview

Role: Investigation Support Officer

Organisation: Dyfed Powys Police

Business area / Department: Crime and Incident Hub (CIH)

Location: Dyfed-Powys Headquarters, Carmarthen

Role Type: Police Staff

Hours: 37 per week

Type of Contract: Permanent

Grade: C

Salary: £24,675 – £26,106

Allowances: Shift, Weekend Working

Shift Percentage: 14%; Weekend Working Shift Percentage: 12.03%

Level of Welsh language ability required: 1

Interview Date: 16 October 2025

Closing Date: 06/10/2025, 23:55

Responsibilities

• Balance investigatory tasks relating to volume and priority crime, ASB and other reported matters, to provide a first-class response to the public, finalising the suitable outcomes.
• Assesses risk and identify the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.
• Inform the caller/reporter of the incident of the plan or outcome, ensuring highest standard of safeguarding and service.
• Maintain high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.
• Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.

Role Details

This role is a fixed location, based at a Dyfed-Powys Headquarters in Carmarthen. You will be required to work shifts which range between 7am to Midnight, 7 days a week.

Salary and Benefits

• Salary starts at £24,675 and rising to £26,106 over three years.
• Applicable allowances for shift and weekend working will be payable in addition to salary.
• All new starters will have a buddy/mentor to support you when you join.
• 25 days? 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays.
• Additional 24 days flexi leave (role dependant).
• On-site gyms and fitness classes; Hybrid/Agile working (role dependant).
• Blue Light Scheme discounts; Cycle to Work Scheme.
• Pension scheme; Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
• Staff Support Networks; Flexible working opportunities; Maternity/paternity/adoption leave entitlements.
• Sick pay provisions.

Application Process

Click the attachment below to view the role profile and complete an application evidencing the required attainments (usually found on the last page of the role profile). Please refer to the candidate guidance link for more detail on how to complete your application.

Guidance document: https://www.dyfed-powys.police.uk/SysSiteAssets/media/downloads/dyfed-powys/careers/guidance-Documents/police-staff-attainments-english.pdf

Diversity, Welsh Language and Recruitment

Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. Applications from all backgrounds and communities are welcome regardless of age, gender, ethnicity, sexual orientation, gender identity or expression, disability, social status, or religious beliefs. The organisation is committed to being bilingual and any application submitted in Welsh will not be treated less favourably than an English one.

Information

For further information about this role, please contact: [e-mail]

Weekly drop-in recruitment event: Wednesday @ 11:00 – 11:30.

Note: All candidates are subject to vetting and medical checks. For part-time vacancies, the salary will be pro rata.