Investigation Officers - Triage x 9

www.findapprenticeship.service.gov.uk - Jobboard; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare regulatory body in Manchester seeks an Investigation Officer for its Triage Team. You will assess concerns regarding practitioners' fitness to practise and ensure enquiries are processed correctly. Excellent analytical skills and previous experience in decision-making are required. This position offers flexible working patterns, with mandatory office attendance two days per month.

Benefits

30 days holiday

Employer pension contribution of 15%

Learning and development opportunities

Flexible working patterns

Competitive salary with annual reviews

Discounts at various stores

Gym memberships

Private medical insurance

Qualifications

• Experience in making decisions based on established policies and guidelines.
• Excellent analytical skills to summarize concerns.
• Effective workload and time management skills.

Responsibilities

• Assess concerns about practitioners' fitness to practise.
• Analyze large and complex documentation.
• Ensure enquiries are processed according to guidelines.

Skills

Analytical skills

Decision-making

Workload management

Time management

Job description

Investigation Officer - Triage

The General Medical Council (GMC) Fitness to Practise directorate is responsible for reviewing and investigating concerns about practitioners in the interests of public protection. We are seeking an Investigation Officer to join our Triage Team. The team examines complaints and concerns to determine if a practitioner's fitness to practise is called into question and whether further investigation is necessary.

The Triage Investigation Officer will play a key role in public protection by:

• Working within the Medical Act and our Fitness to Practise Rules to assess whether concerns about practitioners' fitness to practise require investigation.
• Analyzing large and complex documentation, liaising with colleagues, doctors, and the public to evaluate concerns.
• Ensuring enquiries are handled and progressed according to SLAs and guidelines.

This role involves decision-making, and applicants must demonstrate previous experience in making decisions based on established policies, guidance, and procedures. Excellent analytical skills are essential to identify and summarize concerns and produce well-reasoned, clear decisions explaining how and why decisions are made. Effective workload management and time management skills are also required.

For more details on the tasks and essential skills for this role, please refer to the full job description.

The successful candidate's start date will be 10 November 2025. The initial three weeks will involve face-to-face induction at our Manchester office. The current office attendance requirement is a minimum of 2 days per month, with the first Wednesday of each month being mandatory.

How to apply for the role

Please submit your CV and complete the 'Reason for Application and meeting the Essential criteria' section of the application form. Guidance on completing this can be found in the attached document.

We acknowledge that generative AI tools may assist in refining your application. Please ensure responsible use to maintain authenticity and reflect your personal experience, and review our AI guidance before submitting.

Note: Applications missing required information cannot be processed.

GMC Benefits - Why work for us

We collaborate with healthcare professionals and stakeholders to support safe patient care across the UK. We set and help meet professional standards and investigate concerns that may threaten public confidence.

Our benefits include:

• 30 days holiday, with options to buy or sell more
• Employer pension contribution of 15%
• Opportunities for learning and development
• Flexible working patterns
• Competitive salary with annual reviews
• Discounts at high street and online stores
• Gym memberships, private medical insurance, employee assistance programs
• Cycle to work scheme, bike lockers, and showers

We support flexible working arrangements and consider requests in line with our policy.

Diversity and Inclusion

The GMC values diversity and is committed to fair, transparent, and non-discriminatory processes. We support the Disability Confident employer scheme but will not apply it for this role at this time.

The GMC is a registered charity in England, Wales, and Scotland.