Internal Sales Exec — Build Relationships & Grow Accounts

Macfarlane Packaging; Blaydon on Tyne; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary up to £30,000 + bonus/OTE

Flexible benefits

27 days holiday + bank holidays & buy/

Job summary

Macfarlane Packaging is seeking an Internal Sales Executive based in Newcastle to build and grow customer relationships from our Newcastle team, supporting a field-based Sales Executive in a two-person unit. You’ll be the first point of contact for enquiries, keep orders moving, and proactively contact existing, lapsed and under-utilised customers.

This relationship-focused role emphasizes understanding customer needs, ongoing support, and achieving sales targets, with a busy office environment

Qualifications

• A proven track record of making outbound calls and handling customer enquiries as part of a customer-focused role.
• Experience of working to sales targets or KPIs.
• At least 12 months' experience in an internal sales, sales support, account management or customer service role.

Responsibilities

• Making regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up-selling and cross-selling opportunities
• Working towards sales targets alongside your field-based Sales Executive
• Coordinating responsibilities with your Sales Executive as a two-person team, providing support to ensure tasks are completed efficiently and effectively
• Dealing with day-to-day customer enquiries and providing timely, effective support in a busy office environment
• Developing and maintaining strong customer relationships by understanding what each customer needs
• Processing orders accurately and managing order progression through to delivery
• Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
• Collaborating with our purchasing and logistics teams to ensure timely order fulfilment

Skills

Outbound calls

Sales targets

Account management

Customer service

CRM MS Dynamics

Tools

MS Dynamics

Job description

Macfarlane Packaging is seeking an Internal Sales Executive based in Newcastle to build and grow customer relationships from our Newcastle team, supporting a field-based Sales Executive in a two-person unit. You’ll be the first point of contact for enquiries, keep orders moving, and proactively contact existing, lapsed and under-utilised customers.

This relationship-focused role emphasizes understanding customer needs, ongoing support, and achieving sales targets, with a busy office environment