Inside Sales & Key Accounts — Packaging (B2B)

Macfarlane Group UK Ltd; Newcastle upon Tyne; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

27 days with service

Bank holidays included

Flexible benefits

Enhanced pension

Life assurance

Wellbeing programmes

Employee discounts

Volunteering days

Job summary

Macfarlane Packaging in Newcastle is seeking an Internal Sales Executive to nurture a portfolio of customer accounts. Based in Newcastle, you will work with a field-based Sales Executive to keep orders moving and proactively call existing and under-utilised customers.

This role focuses on relationship building rather than pure telesales, with targets to grow sales while delivering outstanding customer service and effective order progression using MS Dynamics.

Qualifications

• Proven track record with outbound calls and customer inquiries.
• Experience working to sales targets or KPIs.
• At least 12 months in internal sales, sales support, or account management.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and CRM usage.

Responsibilities

• Make regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up‑selling and cross‑selling opportunities.
• Work towards sales targets alongside your field‑based Sales Executive.
• Coordinate responsibilities with your Sales Executive as a two‑person team and provide support.
• Deal with day‑to‑day customer enquiries and provide timely, effective support.
• Develop and maintain strong customer relationships by understanding needs.
• Process orders accurately and manage progression to delivery.
• Use our CRM to track leads and update customer records.
• Collaborate with purchasing and logistics to ensure timely order fulfilment.

Skills

Outbound calling

Sales targets

Internal sales

Customer service

Microsoft Office

CRM systems

Relationship building

Tools

MS Dynamics

Job description

Macfarlane Packaging in Newcastle is seeking an Internal Sales Executive to nurture a portfolio of customer accounts. Based in Newcastle, you will work with a field-based Sales Executive to keep orders moving and proactively call existing and under-utilised customers.

This role focuses on relationship building rather than pure telesales, with targets to grow sales while delivering outstanding customer service and effective order progression using MS Dynamics.