Packaging Sales Support & Order Coordinator

Macfarlane Packaging; Manchester, Salford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days leave

Leave purchase scheme

Pension scheme

Employee assistance

Training & development

Discount scheme

Volunteering day

Health plan

Long service awards

Eye care support

Job summary

Macfarlane Packaging seeks an Internal Sales Coordinator at Heywood Distribution Park to support our sales team. You will be the first contact for customer accounts, manage enquiries, process orders, and work closely with Sales Executives to keep orders moving.

You should have at least 12 months in sales support, be highly organised, proficient in Microsoft Office and CRM (MS Dynamics preferred), and comfortable with outbound calls.

Qualifications

• Minimum of 12 months experience in a sales coordination, administration, or support role.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Familiarity with the packaging or distribution sector is always a plus (although not essential).

Responsibilities

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Processing customer's sales orders efficiently.
• Handling customer enquiries and processing orders with precision to maintain service excellence.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.

Skills

CRM systems

MS Dynamics

Microsoft Office

Customer liaison

Organization

Phone-based sales support

Relationship-building

Outbound calls

Tools

MS Dynamics

Microsoft Office

Job description

Macfarlane Packaging seeks an Internal Sales Coordinator at Heywood Distribution Park to support our sales team. You will be the first contact for customer accounts, manage enquiries, process orders, and work closely with Sales Executives to keep orders moving.

You should have at least 12 months in sales support, be highly organised, proficient in Microsoft Office and CRM (MS Dynamics preferred), and comfortable with outbound calls.