Internal Sales Coordinator – Growth & Service Focus

Macfarlane Group UK Ltd; Heywood; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Employee discount

Training opportunities

Volunteer day

Eye care support

Wellbeing resources

Job summary

Macfarlane Packaging is seeking an Internal Sales Coordinator in Heywood to support order progression and customer service. You will work closely with Sales Executives to manage inquiries, process orders, and revive lapsed accounts while ensuring high service standards.

You will be the first point of contact for customer accounts, using MS Dynamics and MS Office to track leads and maintain records, contributing to timely order fulfilment and growth.

Qualifications

• Minimum 12 months’ experience in a sales coordination, administration, or support role.
• Excellent communication and relationship‑building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.

Responsibilities

• Support sales growth by managing and streamlining order progression and customer communications.
• Use our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Process customers' sales orders efficiently.
• Handle customer enquiries and processing orders with precision to maintain service excellence.
• Collaborate with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up‑selling and cross‑selling.

Skills

Sales coordination

Communication skills

Organizational skills

Customer service

Multitasking

Tools

MS Dynamics

Microsoft Office

Job description

Macfarlane Packaging is seeking an Internal Sales Coordinator in Heywood to support order progression and customer service. You will work closely with Sales Executives to manage inquiries, process orders, and revive lapsed accounts while ensuring high service standards.

You will be the first point of contact for customer accounts, using MS Dynamics and MS Office to track leads and maintain records, contributing to timely order fulfilment and growth.