Internal Sales Executive – Relationship‑Driven, B2B

Macfarlane Packaging; North East; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Holiday purchase scheme

Contributory pension

Employee assistance programme

Training and development

Employee discount scheme

Annual volunteering day

Eye care and glasses

Mobile discount scheme

Job summary

Macfarlane Packaging, based in Newcastle, is seeking an Internal Sales Executive. You will be the voice of key accounts, handling enquiries, processing orders, and making proactive outbound calls to uncover opportunities alongside a field-based Sales Executive.

The role focuses on building lasting customer relationships rather than quick closes, with a two-person team dynamic and a rewarding bonus/OTE structure. 37.5 hours weekly in a busy B2B packaging distribution environment.

Qualifications

• A proven track record of making outbound calls and handling customer enquiries as part of a customer-focused role
• Experience of working to sales targets or KPIs
• At least 12 months' experience in an internal sales, sales support, account management or customer service role
• Excellent communication and relationship-building skills, with a friendly, professional manner
• Strong organisational skills, a keen eye for detail and the ability to juggle priorities in a fast-paced setting
• Confident using Microsoft Office and CRM systems

Responsibilities

• Making regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up-selling and cross-selling opportunities
• Working towards sales targets alongside your field-based Sales Executive
• Coordinating responsibilities with your Sales Executive as a two-person team, providing support to ensure tasks are completed efficiently and effectively
• Dealing with day-to-day customer enquiries and providing timely, effective support in a busy office environment
• Developing and maintaining strong customer relationships by understanding what each customer needs
• Processing orders accurately and managing order progression through to delivery
• Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
• Collaborating with our purchasing and logistics teams to ensure timely order fulfilment

Skills

Outbound calling

Sales targets

CRM (MS Dynamics)

Microsoft Office

Customer service

Tools

MS Dynamics

Microsoft Excel

Job description

Macfarlane Packaging, based in Newcastle, is seeking an Internal Sales Executive. You will be the voice of key accounts, handling enquiries, processing orders, and making proactive outbound calls to uncover opportunities alongside a field-based Sales Executive.

The role focuses on building lasting customer relationships rather than quick closes, with a two-person team dynamic and a rewarding bonus/OTE structure. 37.5 hours weekly in a busy B2B packaging distribution environment.