Internal Sales Coordinator – Growth & Service

Macfarlane Packaging; Heywood; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

25 days holiday (rising to 27)

Bank holidays

Pension scheme

Employee assistance programme

Training and development opportunities

Employee discount scheme

Annual volunteering day

Eye care / glasses

EE mobile discount scheme

Job summary

Macfarlane Packaging is recruiting an Internal Sales Coordinator for Heywood Distribution Park. You will be the first point of contact for customer accounts, manage enquiries, process orders and support the Sales Executives to grow our packaging distribution business.

Working 37.5 hours a week, you’ll use MS Dynamics and Microsoft Office to track leads, maintain records and drive order fulfilment while delivering excellent service. Packages include generous holiday and pension benefits.

Qualifications

• Minimum of 12 months’ experience in a sales coordination, administration, or support role.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Familiarity with the packaging or distribution sector is always a plus (although not essential).

Responsibilities

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Processing customer’s sales orders efficiently.
• Handling customer enquiries and processing orders with precision to maintain service excellence.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.

Skills

Communication skills

Organisational skills

Microsoft Office

CRM systems (MS Dynamics)

Phone-based customer service

Attention to detail

Tools

Microsoft Dynamics CRM

Microsoft Office

Job description

Macfarlane Packaging is recruiting an Internal Sales Coordinator for Heywood Distribution Park. You will be the first point of contact for customer accounts, manage enquiries, process orders and support the Sales Executives to grow our packaging distribution business.

Working 37.5 hours a week, you’ll use MS Dynamics and Microsoft Office to track leads, maintain records and drive order fulfilment while delivering excellent service. Packages include generous holiday and pension benefits.