Internal Sales Coordinator: Drive Orders & Growth

Macfarlane Group; Heywood; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave rising to 27

Contributory pension

Employee assistance programme

Training and development

Health plan options

Job summary

Macfarlane Packaging in Heywood Distribution Park is seeking an Internal Sales Coordinator to support our sales team. You will be the first point of contact for customer accounts, manage enquiries, process orders, and work with Sales Executives to revive lapsed accounts.

Strong communication and accuracy are essential in this fast-paced role. You will use MS Dynamics CRM, handle inquiries, coordinate with purchasing and logistics, and contribute to a high standard of service while supporting

Qualifications

• 12 months' experience in a sales coordination, administration or support role.
• Excellent communication and relationship-building skills.
• Strong organisational abilities with keen eye for detail and multitasking in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems.
• Familiarity with the packaging or distribution sector is a plus.

Responsibilities

• Support sales growth by managing and streamlining order progression and customer communications.
• Use CRM (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Process customer's sales orders efficiently.
• Handle customer enquiries and process orders to maintain service excellence.
• Collaborate with Sales Executives, purchasing and logistics teams to ensure timely order fulfilment.
• Proactively contact lapsed or underutilised accounts to unlock upselling and cross-selling opportunities.

Skills

CRM proficiency

Customer service

Order processing

MS Office

MS Dynamics

Tools

MS Dynamics

CRM software

Job description

Macfarlane Packaging in Heywood Distribution Park is seeking an Internal Sales Coordinator to support our sales team. You will be the first point of contact for customer accounts, manage enquiries, process orders, and work with Sales Executives to revive lapsed accounts.

Strong communication and accuracy are essential in this fast-paced role. You will use MS Dynamics CRM, handle inquiries, coordinate with purchasing and logistics, and contribute to a high standard of service while supporting