Internal Sales Executive

Macfarlane Packaging; North East; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Holiday purchase scheme

Contributory pension

Employee assistance programme

Training and development

Employee discount scheme

Annual volunteering day

Eye care and glasses

Mobile discount scheme

Job summary

Macfarlane Packaging, based in Newcastle, is seeking an Internal Sales Executive. You will be the voice of key accounts, handling enquiries, processing orders, and making proactive outbound calls to uncover opportunities alongside a field-based Sales Executive.

The role focuses on building lasting customer relationships rather than quick closes, with a two-person team dynamic and a rewarding bonus/OTE structure. 37.5 hours weekly in a busy B2B packaging distribution environment.

Qualifications

• A proven track record of making outbound calls and handling customer enquiries as part of a customer-focused role
• Experience of working to sales targets or KPIs
• At least 12 months' experience in an internal sales, sales support, account management or customer service role
• Excellent communication and relationship-building skills, with a friendly, professional manner
• Strong organisational skills, a keen eye for detail and the ability to juggle priorities in a fast-paced setting
• Confident using Microsoft Office and CRM systems

Responsibilities

• Making regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up-selling and cross-selling opportunities
• Working towards sales targets alongside your field-based Sales Executive
• Coordinating responsibilities with your Sales Executive as a two-person team, providing support to ensure tasks are completed efficiently and effectively
• Dealing with day-to-day customer enquiries and providing timely, effective support in a busy office environment
• Developing and maintaining strong customer relationships by understanding what each customer needs
• Processing orders accurately and managing order progression through to delivery
• Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
• Collaborating with our purchasing and logistics teams to ensure timely order fulfilment

Skills

Outbound calling

Sales targets

CRM (MS Dynamics)

Microsoft Office

Customer service

Tools

MS Dynamics

Microsoft Excel

Job description

Internal Sales Executive - The Waterfront, Newburn Riverside, Newcastle Upon Tyne

Build customer relationships and grow sales with a market leader

Salary: Up to £30,000 basic (depending on experience) + lucrative bonus/OTE

Flexible benefits, up to 27 days holiday + bank holidays & additional leave purchase scheme

Hours: 37.5 per week, Monday to Friday

Sector: B2B Packaging Distribution sales

Is this you You're confident picking up the phone You've made outbound calls to customers, you've worked to sales targets, and you get a real sense of satisfaction from turning a quiet account into a busy one. Most of all, you'd rather build long-term customer relationships than chase one-off sales. If that sounds like you, read on.

Unpack a rewarding sales career with Macfarlane Packaging At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers and the planet. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. We're equally passionate about growing careers, and this is your opportunity to develop yours in a role where the relationships you build make a real difference to our sales success.

Your Role: Internal Sales Executive

Based in our Newcastle team, you'll work hand in hand with a field-based Sales Executive as part of a two-person team, sharing responsibility for a portfolio of customer accounts. While they're out on the road meeting customers, you'll be the voice of those accounts back at base: the first point of contact for enquiries, keeping orders moving, and making proactive outbound calls to existing, lapsed and under-utilised customers to uncover new opportunities.

This is a relationship-focused role rather than a telesales position, with a strong emphasis on understanding customer needs and providing ongoing support.

What You'll Be Doing

• Making regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up-selling and cross-selling opportunities
• Working towards sales targets alongside your field-based Sales Executive
• Coordinating responsibilities with your Sales Executive as a two-person team, providing support to ensure tasks are completed efficiently and effectively
• Dealing with day-to-day customer enquiries and providing timely, effective support in a busy office environment
• Developing and maintaining strong customer relationships by understanding what each customer needs
• Processing orders accurately and managing order progression through to delivery
• Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
• Collaborating with our purchasing and logistics teams to ensure timely order fulfilment

What We're Looking For

Essential:

• A proven track record of making outbound calls and handling customer enquiries as part of a customer-focused role
• Experience of working to sales targets or KPIs
• At least 12 months' experience in an internal sales, sales support, account management or customer service role
• Excellent communication and relationship-building skills, with a friendly, professional manner
• Strong organisational skills, a keen eye for detail and the ability to juggle priorities in a fast-paced setting
• Confident using Microsoft Office and CRM systems

Desirable:

• B2B sales experience
• Experience using Microsoft Dynamics
• Knowledge of the packaging or distribution sector

What You Will Get

We provide a competitive basic salary alongside a rewarding incentive scheme designed to recognise and incentivise success. Our flexible benefits package includes:

• 25 days annual leave (rising to 27 with service) plus all public/bank holidays
• Additional holiday purchase scheme
• Contributory pension scheme
• Employee assistance programme to support wellbeing
• Extensive training and development opportunities
• Employee discount scheme (retail and leisure)
• Annual paid volunteering day
• Simply Health/Dental plan options
• Enhanced HR policies and long service awards
• Charitable giving options
• Financial support with eye tests and glasses (DSE users)
• EE mobile discount scheme

Shape Your Future with Us

At Macfarlane Group, we empower our people with structured sales career pathways and continuous training, so whether you're building your sales experience or aiming for your next challenge, your future is bright with us.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.