Internal Sales Coordinator

Macfarlane Group UK Ltd; Fareham; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension & life assurance

Wellbeing programs

Training & development

Employee discounts

Job summary

Macfarlane Packaging in Fareham is seeking an Internal Sales Coordinator to support our sales team by managing orders and customer communications. You’ll be the first point of contact for accounts, working closely with Sales Executives to keep orders moving and maintain high service levels.

The role requires a minimum of 12 months in sales coordination or related roles, strong customer enquiry handling, and proficiency with Microsoft Office and CRM systems such as MS Dynamics.

Qualifications

• 12+ months experience in sales coordination, administration or support role.
• Proven track record handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with keen eye for detail and multitasking in a fast-paced setting.
• Proficiency in Microsoft Office and CRM systems (experience with Microsoft Dynamics advantageous).

Responsibilities

• Support sales growth by managing and streamlining order progression and customer communications.
• Use CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contact lapsed or underutilised accounts to unlock opportunities for up‑selling and cross‑selling.
• Collaborate with Sales Executives, purchasing, and logistics to ensure timely order fulfilment.
• Handle customer enquiries and process orders with precision to maintain service excellence.

Skills

Sales coordination

Administration

Customer service

CRM systems

MS Office

Tools

MS Dynamics

Job description

Internal Sales Coordinator – Fareham (Midpoint 27 Business Park)

Join a market leader and support our dynamic sales team

• Salary: Up to £30,000 basic (depending on experience) + bonuses/OTE
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
• Hours: 37.5 per week, Monday-Friday
• Sector: Packaging Distribution

Unpack a rewarding sales career with Macfarlane Packaging

At Macfarlane Packaging, we’re in the business of protecting what matters – our people, our customers, and the planet. We’re equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. If you’re eager to support a top-performing team and develop your skills in sales administration, read on…

Your Role: Internal Sales Coordinator

As our Sales Coordinator, you’ll play a pivotal role in underpinning our sales success. You’ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you’ll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You’ll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up‑selling and cross‑selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

What We’re Looking For

You’ll be an organized and proactive professional with a knack for sales support. We’re looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top-notch. Specifically, we’d love to see:

• Minimum of 12 months’ experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Why Choose Macfarlane?

• 25 days holiday (rising to 27 with service) + bank holidays
• Flexible benefits, including enhanced pension and life assurance
• Wellbeing and employee assistance programs
• Extensive training and career development opportunities
• Employee discounts, volunteering days, and more!

Shape Your Future with Us

At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you’re expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

Wewelcomeandencourageapplicationsfrompeopleofallbackgroundsirrespectiveofyourage,gender,disability,race,nationality,ethnicity,genderidentity,religion,orsexualorientation.Shouldyourequireanyspecificsupportoradjustmentsduringtherecruitmentprocess, pleaseemailourrecruitmentteamdirectly.

No recruitment agencies, please.