Internal Sales Executive Macfarlane Group UK Ltd

Macfarlane Group UK Ltd; Newcastle upon Tyne; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

27 days with service

Bank holidays included

Flexible benefits

Enhanced pension

Life assurance

Wellbeing programmes

Employee discounts

Volunteering days

Job summary

Macfarlane Packaging in Newcastle is seeking an Internal Sales Executive to nurture a portfolio of customer accounts. Based in Newcastle, you will work with a field-based Sales Executive to keep orders moving and proactively call existing and under-utilised customers.

This role focuses on relationship building rather than pure telesales, with targets to grow sales while delivering outstanding customer service and effective order progression using MS Dynamics.

Qualifications

• Proven track record with outbound calls and customer inquiries.
• Experience working to sales targets or KPIs.
• At least 12 months in internal sales, sales support, or account management.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and CRM usage.

Responsibilities

• Make regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up‑selling and cross‑selling opportunities.
• Work towards sales targets alongside your field‑based Sales Executive.
• Coordinate responsibilities with your Sales Executive as a two‑person team and provide support.
• Deal with day‑to‑day customer enquiries and provide timely, effective support.
• Develop and maintain strong customer relationships by understanding needs.
• Process orders accurately and manage progression to delivery.
• Use our CRM to track leads and update customer records.
• Collaborate with purchasing and logistics to ensure timely order fulfilment.

Skills

Outbound calling

Sales targets

Internal sales

Customer service

Microsoft Office

CRM systems

Relationship building

Tools

MS Dynamics

Job description

Internal Sales Executive – The Waterfront, Newburn Riverside, Newcastle Upon Tyne

Build customer relationships and grow sales with a market leader

Salary: Up to £30,000 basic (depending on experience) + lucrative bonus/OTE

Flexible benefits, up to 27 days holiday + bank holidays & additional leave purchase scheme

Hours: 37.5 per week, Monday to Friday

Sector: B2B Packaging Distribution sales

Is this you?

You're confident picking up the phone…You've made outbound calls to customers, you've worked to sales targets, and you get a real sense of satisfaction from turning a quiet account into a busy one. Most of all, you'd rather build long‑term customer relationships than chase one‑off sales. If that sounds like you, read on.

Unpack a rewarding sales career with Macfarlane Packaging

At Macfarlane Packaging, we're in the business of protecting what matters – our people, our customers and the planet. With over 75 years of industry expertise, we combine stability with innovation in a fast‑paced, results‑driven environment. We're equally passionate about growing careers, and this is your opportunity to develop yours in a role where the relationships you build make a real difference to our sales success.

Your Role: Internal Sales Executive

Based in our Newcastle team, you'll work hand in hand with a field‑based Sales Executive as part of a two‑person team, sharing responsibility for a portfolio of customer accounts. While they're out on the road meeting customers, you'll be the voice of those accounts back at base: the first point of contact for enquiries, keeping orders moving, and making proactive outbound calls to existing, lapsed and under‑utilised customers to uncover new opportunities.

This is a relationship‑focused role rather than a telesales position, with a strong emphasis on understanding customer needs and providing ongoing support.

What You'll Be Doing

• Making regular outbound calls to existing, lapsed and under‑utilised accounts to strengthen relationships and unlock up‑selling and cross‑selling opportunities
• Working towards sales targets alongside your field‑based Sales Executive
• Coordinating responsibilities with your Sales Executive as a two‑person team, providing support to ensure tasks are completed efficiently and effectively
• Dealing with day‑to‑day customer enquiries and providing timely, effective support in a busy office environment
• Developing and maintaining strong customer relationships by understanding what each customer needs
• Processing orders accurately and managing order progression through to delivery
• Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
• Collaborating with our purchasing and logistics teams to ensure timely order fulfilment

What We're Looking For

Essential:

• A proven track record of making outbound calls and handling customer enquiries as part of a customer‑focused role
• Experience of working to sales targets or KPIs
• At least 12 months' experience in an internal sales, sales support, account management or customer service role
• Excellent communication and relationship‑building skills, with a friendly, professional manner
• Strong organisational skills, a keen eye for detail and the ability to juggle priorities in a fast‑paced setting
• Confident using Microsoft Office and CRM systems

Desirable:

• B2B sales experience
• Experience using Microsoft Dynamics
• Knowledge of the packaging or distribution sector

Why Choose Macfarlane?

We reward your contribution with a competitive salary, bonus/OTE and a benefits package designed to support your work‑life balance, including:

• 25 days holiday (rising to 27 with service) + bank holidays
• Flexible benefits, including enhanced pension and life assurance
• Wellbeing and employee assistance programmes
• Employee discounts, volunteering days and more!

Shape Your Future with Us

At Macfarlane Group, we empower our people with structured sales career pathways and continuous training, so whether you're building your sales experience or aiming for your next challenge, your future is bright with us.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

No recruitment agencies, please.