Internal Sales Executive

Macfarlane Packaging; Blaydon on Tyne; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary up to £30,000 + bonus/OTE

Flexible benefits

27 days holiday + bank holidays & buy/

Job summary

Macfarlane Packaging is seeking an Internal Sales Executive based in Newcastle to build and grow customer relationships from our Newcastle team, supporting a field-based Sales Executive in a two-person unit. You’ll be the first point of contact for enquiries, keep orders moving, and proactively contact existing, lapsed and under-utilised customers.

This relationship-focused role emphasizes understanding customer needs, ongoing support, and achieving sales targets, with a busy office environment

Qualifications

• A proven track record of making outbound calls and handling customer enquiries as part of a customer-focused role.
• Experience of working to sales targets or KPIs.
• At least 12 months' experience in an internal sales, sales support, account management or customer service role.

Responsibilities

• Making regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up-selling and cross-selling opportunities
• Working towards sales targets alongside your field-based Sales Executive
• Coordinating responsibilities with your Sales Executive as a two-person team, providing support to ensure tasks are completed efficiently and effectively
• Dealing with day-to-day customer enquiries and providing timely, effective support in a busy office environment
• Developing and maintaining strong customer relationships by understanding what each customer needs
• Processing orders accurately and managing order progression through to delivery
• Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
• Collaborating with our purchasing and logistics teams to ensure timely order fulfilment

Skills

Outbound calls

Sales targets

Account management

Customer service

CRM MS Dynamics

Tools

MS Dynamics

Job description

Internal Sales Executive - The Waterfront, Newburn Riverside, Newcastle Upon Tyne
Build customer relationships and grow sales with a market leader

Salary: Up to £30,000 basic (depending on experience) + lucrative bonus/OTE
Flexible benefits, up to 27 days holiday + bank holidays & additional leave purchase scheme
Hours: 37.5 per week, Monday to Friday
Sector: B2 B Packaging Distribution sales

Is this you
You're confident picking up the phone You've made outbound calls to customers, you've worked to sales targets, and you get a real sense of satisfaction from turning a quiet account into a busy one. Most of all, you'd rather build long-term customer relationships than chase one-off sales. If that sounds like you, read on.

Unpack a rewarding sales career with Macfarlane Packaging
At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers and the planet. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. We're equally passionate about growing careers, and this is your opportunity to develop yours in a role where the relationships you build make a real difference to our sales success.

Your Role: Internal Sales Executive
Based in our Newcastle team, you'll work hand in hand with a field-based Sales Executive as part of a two-person team, sharing responsibility for a portfolio of customer accounts. While they're out on the road meeting customers, you'll be the voice of those accounts back at base: the first point of contact for enquiries, keeping orders moving, and making proactive outbound calls to existing, lapsed and under-utilised customers to uncover new opportunities.

This is a relationship-focused role rather than a telesales position, with a strong emphasis on understanding customer needs and providing ongoing support.

What You’ll Be Doing

• Making regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up-selling and cross-selling opportunities
• Working towards sales targets alongside your field-based Sales Executive
• Coordinating responsibilities with your Sales Executive as a two-person team, providing support to ensure tasks are completed efficiently and effectively
• Dealing with day-to-day customer enquiries and providing timely, effective support in a busy office environment
• Developing and maintaining strong customer relationships by understanding what each customer needs
• Processing orders accurately and managing order progression through to delivery
• Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
• Collaborating with our purchasing and logistics teams to ensure timely order fulfilment

What We're Looking For

Essential:

• A proven track record of making outbound calls and handling customer enquiries as part of a customer-focused role
• Experience of working to sales targets or KPIs
• At least 12 months' experience in an internal sales, sales support, account management or customer service role