Intermediary Support Specialist

Perenna; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A digital mortgage bank is seeking Intermediary Support Specialists for full and part-time roles in Newcastle upon Tyne. This role involves managing support for brokers, handling registration and responding to enquiries. Ideal candidates are passionate about customer experience with some knowledge of the mortgage market. The company encourages applications for various working patterns to accommodate different schedules.

Qualifications

• Passion for exceptional customer experience.
• Some knowledge of the mortgage market.

Responsibilities

• Manage end-to-end support for brokers.
• Handle new broker registration and changes.
• Respond to new business enquiries and escalations.

Job description

Intermediary Support Specialist – full and part time roles available

We’re Perenna, a digital mortgage bank offering flexible fixed rate mortgages, providing full payment certainty and protecting borrowers against interest rate rises.

Our Intermediary Support Team is at the forefront of the relationships we manage with our distribution networks. We help brokers understand our products and application processes, so that mortgage customers have the best possible experience when they apply for a mortgage with Perenna. We’re looking for people who are passionate about exceptional customer experience and having some knowledge of the mortgage market to join our team, where you’ll hep to make sure that our broker partners and their customers have the best possible experience of applying for a Perenna mortgage.

We’re looking to fill 2 positions, and at least one role will be available on a part time basis. We’re open to discussing a range of working patterns, so please indicate in your application if you’re interested in a full or a part time role.

What you’ll be doing.

The team will manage the end-to-end support for our brokers – new broker registration, changes and offboarding, responding to new business enquiries and escalations, logging complaints via brokers, responding t...