Intermediary Mortgage Expert – Premium Customer Care

Barclays Bank PLC; Tees Valley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Specialist Customer Care – Intermediary Mortgage Expert. You will provide exceptional customer service in a busy mortgage setting through inbound calls and live webchat. Responsibilities include guiding mortgage applications, resolving complex inquiries, and collaborating with teams. Candidates should have proven experience in customer service and effective stakeholder management. This exciting, high-demand role is based in Sunderland and offers a hybrid work environment.

Qualifications

• Proven experience delivering excellent customer service in a telephony-based environment.
• Effective stakeholder management skills, with the ability to build relationships.
• Excellent operational efficiency with the ability to multitask.

Responsibilities

• Provide customer service through various channels including chat, email, and phone.
• Resolve complex customer needs and provide personalized solutions.
• Collaborate with teams to align and integrate customer care processes.

Skills

Customer service experience

Stakeholder management

Operational efficiency

Job description

A leading financial institution is seeking a Specialist Customer Care – Intermediary Mortgage Expert. You will provide exceptional customer service in a busy mortgage setting through inbound calls and live webchat. Responsibilities include guiding mortgage applications, resolving complex inquiries, and collaborating with teams. Candidates should have proven experience in customer service and effective stakeholder management. This exciting, high-demand role is based in Sunderland and offers a hybrid work environment.