Intakes Specialist

General Dynamics Information Technology; City Of London; Remote; GBP 40,000 - 60,000; Part time

Job summary

A technology firm providing support to government agencies is seeking a candidate for a remote support role. Responsibilities include handling emergency hotline calls, analyzing requests for vulnerable populations, and coordinating placements. Candidates should have a Bachelor's Degree in Social Work, Sociology, or Psychology, along with 2+ years of relevant experience. Competitive hourly pay and comprehensive benefits are offered.

Benefits

AI-powered career tool

Comprehensive benefits and wellness packages

401(k) with company match

Competitive pay and paid time off

Military-friendly workplace

Qualifications

• 2+ years of related experience with a BA/BS degree.
• Experience working with immigrant, refugee, and underserved populations is preferred.

Responsibilities

• Answers emergency hot-line calls and responds to an e-mail based resource inbox.
• Receives and analyzes complex requests to place participants into care.
• Determines placement action based on demographic information.
• Documents and refers to appropriate persons.
• Maintains confidential files and records.

Skills

Excellent written and verbal communication skills

Strong attention to detail

Bilingual Spanish/English

Strong organizational skills

Education

Bachelor's Degree in Social Work, Sociology, Psychology or related discipline

Tools

MS Excel

Job description

Job Overview

In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants.

Responsibilities

• Answers emergency hot-line calls and responds to an e‑mail based resource inbox.
• Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care.
• Determines type of action based on the demographic information and circumstances of each case as well as the availability of space at grantee programs.
• Makes the initial determination/assessment on placement and informs the appropriate agency.
• Documents and refers to appropriate person(s).
• Maintains confidential files and other related records of cases.
• Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases.
• Coordinates and provides status updates on placements for the life cycle on the case intake process.
• Responsible for input and verification of data for each case.
• Reviews source documents for accuracy of input data using a system of quality assurance.
• May be responsible for integrity of certain database information.
• Investigates questionable data and takes corrective action when necessary.
• Performs other administrative duties as needed.

This position is 100% remote; however, the candidate must be located in the DMV area.

Position includes shift work – primarily overnight and weekend shifts with variable federal holiday coverage.

Qualifications

• Bachelor's Degree in Social Work, Sociology, Psychology or a related discipline.
• 2+ years of related experience with a BA/BS degree.
• Excellent written and verbal communication skills.
• Experience working with immigrant, refugee, and underserved populations is preferred.
• Strong attention to detail.
• Bilingual Spanish/English a plus.
• Strong organizational skills and expert user of MS Excel.

Benefits

• AI‑powered career tool that identifies career steps and learning opportunities.
• Internal mobility team to help you achieve your career goals.
• Comprehensive benefits and wellness packages.
• 401(k) with company match.
• Competitive pay and paid time off.
• Community: award‑winning culture of innovation and a military‑friendly workplace.

Work Requirements

Years of Experience: 2+ years. Hourly rate: $25.50 – $34.50 (subject to difference by experience and location).