Installation Scheduler

Harvey Water Softeners; Old Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading water quality solutions provider is seeking an Installation Scheduler to coordinate installation operations effectively. The successful candidate will manage appointment scheduling, work with Sales Representatives and Installers, and ensure efficient resource utilisation. Prior scheduling experience and strong communication skills are essential. Join a company dedicated to improving household water quality with excellent benefits including holiday, training opportunities, and various discounts.

Benefits

25 days holiday + bank holidays

Flexible holiday scheme

Career growth opportunities

Product discounts

Retail, leisure, and travel discounts

Cycle to work program

Wellbeing programs

Social events

Free parking

Relaxed dress code

Ongoing training access

Qualifications

• Previous scheduling experience is highly desirable.
• Excellent problem-solving skills with attention to detail.
• Strong communication skills to liaise with customers and teams.
• Comfortable managing competing priorities while maintaining accuracy.
• Proficient keyboard skills and CRM experience (Salesforce is a plus).

Responsibilities

• Schedule installation appointments efficiently.
• Act as primary contact for Sales Representatives and Installers.
• Allocate tasks based on location and skills.
• Optimise daily schedules for productivity.
• Follow up on incomplete jobs.
• Identify upselling opportunities.
• Maintain positive relationships with customers and colleagues.

Skills

Scheduling experience

Problem-solving skills

Strong communication skills

CRM software proficiency

Ability to work under pressure

Job description

Overview

Join our team as an Installation Scheduler and play a crucial role in coordinating our installation operations. You will work closely with multiple teams to schedule both reactive and planned installations, ensuring appointments meet customer needs while maximising efficiency and resource utilisation.

About Harvey Water Softeners
We are a leading provider of high-quality water softeners, salts, and filters, dedicated to improving household water quality. Our commitment to excellence and customer satisfaction drives everything we do, and we take pride in delivering outstanding products and service.

Location: Office-based

Hours: 40 hours per week, between 8:00 AM – 8:00 PM on a rota basis

Days: Monday to Saturday (5 days out of 6; if working Saturday, day off in lieu)

Key Responsibilities

• Schedule installation appointments that balance customer needs and available resources efficiently
• Act as the primary point of contact for Sales Representatives and Installers in the field
• Allocate reactive and planned tasks based on location, skills required, and response times
• Optimise daily schedules to maximise productivity while adapting to changing priorities and deadlines
• Follow up on incomplete jobs and reassign them according to service level agreements
• Identify and flag upselling opportunities proactively
• Build and maintain positive relationships with customers and colleagues at every touchpoint

Qualifications

• Previous scheduling experience is highly desirable, your ability to manage calendars, resources, and appointments is key
• Excellent problem-solving skills with an eye for detail to ensure smooth and efficient operations
• Strong communication skills, both written and verbal, to liaise clearly with customers and internal teams
• Comfortable working under pressure and managing competing priorities while maintaining accuracy
• Proficient keyboard skills and experience with CRM software (Salesforce experience is a plus)
• A positive attitude with professionalism, adaptability, and openness to feedback
• Proven ability to build rapport and work collaboratively with a range of stakeholders

Benefits

• 25 days holiday + bank holidays
• Flexible holiday scheme
• Career growth and development opportunities
• Culligan product discounts
• Perks at Work retail, leisure, and travel discounts
• Cycle to work program
• Wellbeing programs supporting your health and work-life balance
• Social events including Summer Family BBQ, Annual Awards, and fundraising activities
• Free parking
• Relaxed dress code
• Access to ongoing training via online learning platforms