Inside Sales Team Lead: Customer Experience & Growth

COMPUTACENTER (UK) LIMITED; Dalkeith; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading technology services provider in Scotland is seeking a Team Leader for their Inside Sales team. The role involves managing customer experiences from pre-sales to delivery, overseeing team performance, and ensuring adherence to processes. Ideal candidates will have previous people management experience, excellent time management skills, and familiarity with software procurement. The position is critical for enhancing customer satisfaction and driving team success.

Qualifications

• Previous people management experience in an administration environment.
• Demonstrates time management and good self-organisation skills.
• Knowledge of the marketplace and industry changes.
• Ability to build and maintain cross-functional relationships.
• Experience with business systems like SAP and Salesforce.

Responsibilities

• Deliver a great customer experience from pre-sales to delivery.
• Manage and develop stakeholder relationships.
• Resolve customer and internal escalations.
• Participate in recruitment and team performance measurement.
• Ensure adherence to policy and process compliance.

Skills

People management

Time management

Relationship building

Coaching

Process improvement

Tools

SAP

Salesforce

MS Office

Job description

A leading technology services provider in Scotland is seeking a Team Leader for their Inside Sales team. The role involves managing customer experiences from pre-sales to delivery, overseeing team performance, and ensuring adherence to processes. Ideal candidates will have previous people management experience, excellent time management skills, and familiarity with software procurement. The position is critical for enhancing customer satisfaction and driving team success.