Inside Sales Collaborative Account Manager

Lyreco Switzerland AG; Telford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday rising to 38 days with

Monthly commission scheme

Pension and Life Assurance

Two volunteering days per year

Employee Referral Scheme

Ongoing training and development

Job summary

Lyreco Switzerland AG is seeking an Inside Sales Collaborative Account Manager for our Donnington, Telford head office. The role focuses on supporting customers, growing existing accounts and delivering an outstanding customer experience.

You will work closely with Business Development Managers, build strong relationships, and drive sales toward targets while earning a monthly commission. The position is office-based, with standard Monday–Friday hours.

Qualifications

• Experience in telephone-based sales or account management.
• Excellent communication and relationship-building skills.
• Proactive, self-motivated with a target-driven mindset.
• Ability to exceed KPIs and maximise commission.
• Strong organisational skills and multi-account management.
• Committed to delivering great customer service.

Responsibilities

• Build relationships with Field Sales teams and managers.
• Grow customer accounts through proactive calls, emails, and Teams.
• Deliver excellent customer service while identifying sales opportunities.
• Create account development plans to maximise retention and growth.
• Own customer queries and coordinate with internal departments for timely resolutions.
• Work towards sales targets and KPIs as part of the team.

Skills

Telephone sales

Account management

Communication skills

Self-motivation

KPI driven

Organisational skills

Customer service

Job description

Inside Sales Collaborative Account Manager Location: Donnington, Telford (Office Based) Salary: £26,227.50 per annum + Monthly Commission Hours: Monday to Friday, 9:00am – 5:30pm

Lyreco is looking for an enthusiastic Inside Sales Collaborative Account Manager to join our Inside Sales team at our Head Office in Telford.

This is an excellent opportunity for someone with sales or account management experience who enjoys building customer relationships, working towards targets and being rewarded for their success.

As an Inside Sales Collaborative Account Manager, you'll work closely with our Business Development Managers to support customers, grow existing accounts and deliver an outstanding customer experience.

Benefits

• 31 days' holiday, rising to 38 days with service (including bank holidays)
• Monthly commission scheme
• Pension and Life Assurance
• Two fully paid volunteering days each year
• Employee Referral Scheme
• Ongoing training and development opportunities

The Role

• Build strong working relationships with our Field Sales teams, including Business Development Managers, Senior Business Development Managers and Business Development Executives.
• Develop and grow customer accounts through proactive telephone calls, email and Microsoft Teams.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Create account development plans to maximise customer retention and growth.
• Take ownership of customer queries and work with internal departments to provide timely resolutions.
• Work towards individual sales targets and key performance indicators while contributing to team success.

What We're Looking For

• Previous experience in telephone-based sales or account management.
• Strong communication and relationship-building skills.
• A proactive and self-motivated approach.
• A target-driven mindset with the ambition to exceed KPIs and maximise commission.
• Excellent organisational skills and the ability to manage multiple customer accounts.
• A positive attitude and a genuine passion for delivering great customer service.

Why Join Lyreco?

At Lyreco, we invest in our people and provide opportunities to build a rewarding career. As an Inside Sales Representative, you'll receive ongoing support, training and development while working in a collaborative and supportive team environment. We're committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from people of all backgrounds.

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.