Inside Sales Collaborative Account Manager

Lyreco; Telford; On-site; AUD 49,856 - 80,537; Full time

Benefits offered by this job

31 days holiday

Monthly commission

Pension and Life Assurance

Volunteer days

Employee Referral Scheme

Training and development

Job summary

Lyreco is seeking an enthusiastic Inside Sales Collaborative Account Manager to join our Inside Sales team at our Head Office in Telford. The role involves supporting customers, growing existing accounts and delivering an outstanding customer experience from an office-based setting.

You will work closely with Business Development Managers to build relationships, proactively contact customers, and create account plans that maximise retention and growth while aiming to exceed KPIs and commission

Qualifications

• Experience in telephone-based sales or account management.
• Strong communication and relationship-building skills.
• Proactive, self-motivated approach with a target-driven mindset.
• Ability to manage multiple customer accounts and deliver great service.

Responsibilities

• Build relationships with Field Sales teams.
• Grow customer accounts via calls, email, and Teams.
• Deliver excellent customer service and identify sales opportunities.
• Create account development plans to retain and grow customers.
• Own customer queries and coordinate timely resolutions.
• Work towards sales targets and KPIs.

Skills

Telephone-based sales

Account management

Strong communication

Target-driven

Organisational skills

Customer service

Job description

Inside Sales Collaborative Account Manager

Location: Donnington, Telford (Office Based)
Salary: £26,227.50 per annum + Monthly Commission
Hours: Monday to Friday, 9:00am – 5:30pm

Lyreco is looking for an enthusiastic Inside Sales Collaborative Account Manager to join our Inside Sales team at our Head Office in Telford.

This is an excellent opportunity for someone with sales or account management experience who enjoys building customer relationships, working towards targets and being rewarded for their success. As an Inside Sales Collaborative Account Manager, you'll work closely with our Business Development Managers to support customers, grow existing accounts and deliver an outstanding customer experience.

Benefits

• 31 days' holiday, rising to 38 days with service (including bank holidays)

• Monthly commission scheme

• Pension and Life Assurance

• Two fully paid volunteering days each year

• Employee Referral Scheme

• Ongoing training and development opportunities

The Role

As an Inside Sales Collaborative Account Manager, you will:

• Build strong working relationships with our Field Sales teams, including Business Development Managers, Senior Business Development Managers and Business Development Executives.

• Develop and grow customer accounts through proactive telephone calls, email and Microsoft Teams.

• Deliver excellent customer service while identifying opportunities to increase sales.

• Create account development plans to maximise customer retention and growth.

• Take ownership of customer queries and work with internal departments to provide timely resolutions.

• Work towards individual sales targets and key performance indicators while contributing to team success.

What We're Looking For:

To be successful as an Inside Sales Collaborative Account Manager, you'll have:

• Previous experience in telephone-based sales or account management.

• Strong communication and relationship-building skills.

• A proactive and self-motivated approach.

• A target-driven mindset with the ambition to exceed KPIs and maximise commission.

• Excellent organisational skills and the ability to manage multiple customer accounts.

• A positive attitude and a genuine passion for delivering great customer service.

Why Join Lyreco?

At Lyreco, we invest in our people and provide opportunities to build a rewarding career. As an Inside Sales Representative, you'll receive ongoing support, training and development while working in a collaborative and supportive team environment.

We're committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from people of all backgrounds.

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