Inside Sales Collaborative Account Manager

Lyreco UK and Ireland; Telford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday, rising to 38 days

Monthly commission scheme

Pension and Life Assurance

Two volunteering days per year

Employee Referral Scheme

Training and development opportunities

Job summary

Lyreco UK and Ireland is seeking an Inside Sales Collaborative Account Manager to join our Inside Sales team at our Head Office in Telford. The role focuses on supporting customers, growing existing accounts and delivering outstanding service, working closely with Business Development Managers to achieve targets.

The position is office based in Donnington, Telford, offering a base salary of £26,227.50 plus a monthly commission, with 31 days holiday and ongoing development opportunities.

Qualifications

• Previous experience in telephone-based sales or account management.
• Strong communication and relationship-building skills.
• A proactive and self-motivated approach.
• A target-driven mindset with the ambition to exceed KPIs and maximise commission.
• Excellent organisational skills and the ability to manage multiple customer accounts.
• A positive attitude and a genuine passion for delivering great customer service.

Responsibilities

• Build strong working relationships with our Field Sales teams, including Business Development Managers, Senior Business Development Managers and Business Development Executives.
• Develop and grow customer accounts through proactive telephone calls, email and Microsoft Teams.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Create account development plans to maximise customer retention and growth.
• Take ownership of customer queries and work with internal departments to provide timely resolutions.
• Work towards individual sales targets and key performance indicators while contributing to team success.

Skills

Account management

Telephone-based sales

Customer relationship building

Communication skills

Target-driven

Organisational skills

Job description

Location: Donnington, Telford (Office Based)

Salary: £26,227.50 per annum + Monthly Commission

Hours: Monday to Friday, 9:00am – 5:30pm

Lyreco is looking for an enthusiastic Inside Sales Collaborative Account Manager to join our Inside Sales team at our Head Office in Telford.

This is an excellent opportunity for someone with sales or account management experience who enjoys building customer relationships, working towards targets and being rewarded for their success. As an Inside Sales Collaborative Account Manager, you'll work closely with our Business Development Managers to support customers, grow existing accounts and deliver an outstanding customer experience.

Benefits

• 31 days' holiday, rising to 38 days with service (including bank holidays)
• Monthly commission scheme
• Pension and Life Assurance
• Two fully paid volunteering days each year
• Employee Referral Scheme
• Ongoing training and development opportunities

The Role

As An Inside Sales Collaborative Account Manager, You Will

• Build strong working relationships with our Field Sales teams, including Business Development Managers, Senior Business Development Managers and Business Development Executives.
• Develop and grow customer accounts through proactive telephone calls, email and Microsoft Teams.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Create account development plans to maximise customer retention and growth.
• Take ownership of customer queries and work with internal departments to provide timely resolutions.
• Work towards individual sales targets and key performance indicators while contributing to team success.

What We're Looking For

To be successful as an Inside Sales Collaborative Account Manager, you'll have:

• Previous experience in telephone-based sales or account management.
• Strong communication and relationship-building skills.
• A proactive and self-motivated approach.
• A target-driven mindset with the ambition to exceed KPIs and maximise commission.
• Excellent organisational skills and the ability to manage multiple customer accounts.
• A positive attitude and a genuine passion for delivering great customer service.

Why Join Lyreco?

At Lyreco, we invest in our people and provide opportunities to build a rewarding career. As an Inside Sales Representative, you'll receive ongoing support, training and development while working in a collaborative and supportive team environment.

We're committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from people of all backgrounds.