Inside Sales Collaborative Account Manager

Lyreco Group; Halford CP; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Monthly commission

31 days holiday

Work from home after probation

Pension & Life Assurance

Cycle to Work Scheme

Retail vouchers

Eye care vouchers

Volunteer days

Talent development program

Job summary

Lyreco Group is seeking an Inside Sales Account Manager at Head Office in Telford. The role focuses on turning prospects into sales, growing existing accounts, and delivering outstanding customer experience from a central office base.

You will collaborate with Business Development Managers to support customers, achieve targets and maximise commission while maintaining high service standards.

Qualifications

• This role is suitable for someone with sales or account management experience.
• Strong communication and relationship-building skills are important.
• Ability to work toward KPIs and maximise commission.

Responsibilities

• Convert prospects into sales to contribute to growth and retention.
• Build strong relationships with Business Development Managers and Executives to maximise retention and growth.
• Contact customers by phone, email and Teams to develop and grow accounts.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Work towards individual sales targets and KPIs while contributing to team success.
• Own customer queries and coordinate with internal departments for timely resolutions.

Skills

Telephone-based sales

Account management

Relationship-building

Target-driven mindset

Organisational skills

Job description

Inside Sales Account Manager

Location: Donnington- Telford -TF2 7NB
Salary: £26,227.50K per annum
Hours: Mon- Fri- 9am-5.30pm (office based)
Contract: Full time permanent
Package: Monthly commission

Ready to create something great?

At Lyreco, we're about empowering people to create great – and we're looking for a Inside Sales Account Manager to join our Inside Sales team here at Head Office in Telford.

This is an excellent opportunity for someone with sales or account management experience who enjoys building customer relationships, working towards targets and being rewarded for their success. As a Collaborative Account Manager, you'll work closely with our Business Development Managers to support customers, grow existing accounts and deliver an outstanding customer experience.

What you'll be doing as a Inside Sales Account Manager

You'll have the opportunity to convert prospects into sales, directly contributing to business growth and customer retention.

• Building strong working relationships with our Business Development Managers and Business Development Executives. To maximise retention and growth.
• Contacting customers through proactive telephone calls, email and Microsoft Teams, to develop and grow customer accounts.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Work towards individual sales targets and key performance indicators while contributing to team success.
• Take ownership of customer queries and work with internal departments to provide timely resolutions.

What we're looking for as a Inside Sales Account Manager

You don't need to tick every box, but we'd love to hear from you if you have:

• Previous experience in telephone-based sales or account management.
• Strong communication and relationship‑building skills.
• A target-driven mindset with the ambition to exceed KPIs and maximise commission.
• Excellent organisational skills and the ability to manage multiple customer accounts.
• A proactive and self‑motivated approach.

What you'll get

Alongside a salary of £26,227.50 you'll receive:

• Monthly commission
• 31 days holiday, inclusive of bank holidays.
• Ability to work from home, 2 days from home after probation period.
• Pension & Life Assurance Scheme.
• Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Our Own Talent Programme – promoting internal career development.
• Referral Scheme.
• Long Service Awards – to celebrate your career milestones.
• Opportunity for career break – after 3 yrs of service
• Sports & Social Club – access to discounted trips and excursions.
• All Work to Company Values: Passion, Respect, Agility, Excellence.

Create great with us

At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

As a diverse and forward‑thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

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