Inside Sales Digital Account Manager-2

Lyreco UK and Ireland; Telford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday

Work from home after probation

Pension & Life Assurance

Cycle to Work Scheme

Eye care vouchers

Volunteer days

Career development programme

Referral scheme

Long service awards

Career break

Job summary

Lyreco UK and Ireland invites applications for an Inside Sales Digital Account Manager based at our Head Office in Telford. You will engage daily with customers, conduct business reviews and drive value at every interaction in a dynamic office environment.

You’ll build relationships, exceed targets, and manage CRM records while pursuing opportunities to grow account spend. The role offers monthly commission and a range of benefits.

Qualifications

• Experience in a telephone-based environment.
• KPI/commission-driven mindset.
• Strong listening and communication to build relationships.
• Able to work well in a team and independently.

Responsibilities

• Build and manage a customer base to exceed targets.
• Maintain CRM records accurately and timely.
• Resolve queries within agreed timescales.
• Identify opportunities to accelerate spend and upsell.
• Conduct regular customer business reviews.

Skills

Telephone-based experience

Target driven

Active listening

Communication skills

Team player

Job description

Inside Sales Digital Account Manager

Location: Donnington – Telford -TF2 7NB

Salary: £26,227.50k per annum

Hours: Mon-Fri- 9am-5.30pm

Contract: Full time – Permanent

Package: Monthly Commission

At Lyreco, we're about empowering people to create great – and we're looking for an Inside Sales Digital Account Manager to join our Inside Sales team here at Head Office in Telford.

As an integral part of our team, you'll be working in a dynamic office-based environment, engaging with customers daily to conduct business reviews and create value at every interaction. An exciting opportunity to kickstart your career in sales.

What You'll Be Doing

You’ll have the opportunity to drive revenue by building customer relationships and identifying opportunities.

• Effectively manage and develop a customer base to exceed set targets.
• Ensuring all customers within your section of the client database receive regular contact in line with business expectation and that the customer continue to spend with us.
• To be responsible for the accurate maintenance of the account record in CRM at all times.
• To take and resolve any queries arising within agreed timescales.
• Accelerating account spend and looking for opportunities to add products to customers purchasing behaviour.

What We're Looking For

You don't need to tick every box, but we'd love to hear from you if you have:

• Essential experience in a telephone-based environment.
• Target driven, self-motivated and hungry to exceed your KPI’s and to earn commission.
• Strong active listening skills with a strong ability to overcome objections and remain positive throughout customer interactions.
• Excellent communicator who builds successful business relationships with customers and colleagues.
• Ability to work well with others as part of a team as well as independently.

What You'll Get

Alongside a salary of £26,227.50k per annum you’ll receive:

• Monthly commission.
• 31 days holiday, inclusive of bank holidays.
• Ability to work from home, 2 days from home after probation period.
• Pension & Life Assurance Scheme.
• Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Our Own Talent Programme – promoting internal career development.
• Referral Scheme.
• Long Service Awards – to celebrate your career milestones.
• Opportunity for career break – after 3 yrs of service
• Sports & Social Club – access to discounted trips and excursions.
• All Work to Company Values: Passion, Respect, Agility, Excellence.

Create great with us

At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

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