Inside Sales Digital Account Manager-2

Lyreco Singapore Malaysia; Telford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Monthly commission

Holiday entitlement (31 days)

WFH after probation

Pension & Life Assurance

Cycle to Work

Eye care vouchers

Volunteer days

Career development program

Referral scheme

Long service awards

Sports & Social Club

Job summary

Lyreco is seeking an Inside Sales Digital Account Manager at Head Office in Telford to build strong customer relationships, conduct business reviews and drive revenue in a dynamic, office-based environment.

You will manage a portfolio in the Donnington area, work Monday to Friday 9am–5:30pm, and benefit from a monthly commission, generous holiday allowance, pension and additional employee offers. This is a growth-focused role with opportunities for development.

Responsibilities

• Drive revenue by building customer relationships and identifying opportunities.
• Manage and develop a customer base to exceed targets.
• Maintain accurate account records in CRM and resolve queries promptly.
• Identify opportunities to increase spend and expand product uptake.

Job description

Inside Sales Digital Account Manager Location: Donnington – Telford -TF2 7NB Salary: £26,227.50k per annum Hours: Mon-Fri- 9am-5.30pm Contract: Full time – Permanent Package: Monthly Commission

Ready to create something great? At Lyreco, we're about empowering people to create great – and we're looking for an Inside Sales Digital Account Manager to join our Inside Sales team here at Head Office in Telford. As an integral part of our team, you'll be working in a dynamic office-based environment, engaging with customers daily to conduct business reviews and create value at every interaction. An exciting opportunity to kickstart your career in sales.

What you’ll be doing

You’ll have the opportunity to drive revenue by building customer relationships and identifying opportunities. Effectively manage and develop a customer base to exceed set targets. Ensuring all customers within your section of the client database receive regular contact in line with business expectation and that the customer continue to spend with us. To be responsible for the accurate maintenance of the account record in CRM at all times. To take and resolve any queries arising within agreed timescales. Accelerating account spend and looking for opportunities to add products to customers purchasing behaviour.

What we’re looking for

• Essential experience in a telephone-based environment.
• Target driven, self-motivated and hungry to exceed your KPI’s and to earn commission.
• Strong active listening skills with a strong ability to overcome objections and remain positive throughout customer interactions.
• Excellent communicator who builds successful business relationships with customers and colleagues.
• Ability to work well with others as part of a team as well as independently.

What you’ll get

• Monthly commission.
• 31 days holiday, inclusive of bank holidays.
• Ability to work from home, 2 days from home after probation period.
• Pension & Life Assurance Scheme.
• Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Our Own Talent Programme – promoting internal career development.
• Referral Scheme.
• Long Service Awards – to celebrate your career milestones.
• Opportunity for career break – after 3 yrs of service Sports & Social Club – access to discounted trips and excursions.

All Work to Company Values: Passion, Respect, Agility, Excellence.

Create great with us At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment. Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

No agencies please. #INDHPUK

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.