Inside Sales Client Manager

NTT; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global technology company in London is seeking an Inside Sales Specialist to manage and grow client relationships while driving satisfaction and retention. The ideal candidate will have a strong sales background, be fluent in English and Japanese, and have demonstrated experience in a similar role. This position offers a hybrid work model, providing flexibility in the workplace.

Qualifications

• Fluent in English and Japanese is mandatory.
• Demonstrated experience in similar role and environment.
• Experience negotiating with clients and analyzing commercial information.

Responsibilities

• Manage and grow relationships for expansion across solutions.
• Minimize churn and maximize retention in assigned accounts.
• Drive client satisfaction throughout the lifecycle.

Skills

Sales business acumen

Sales client engagement

Sales solution skills

Sales pursuit

Education

Relevant High School Diploma or Certification

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Inside Sales Specialist has relevant demonstrated inside sales experience. The primary objective of this role is to manage and grow relationships and drive expansion and renewals across all solutions (foundational solutions primary) within assigned accounts segments 4.

The Inside Sales Specialist mines for new sales opportunities within an assigned account list. This role has a proactive and systematic approach to working through the assigned account list which is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs.

The Inside Sales Specialist is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels.

Key Responsibilities:

• Manages and grows relationships and drive expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generates demand by assisting clients to identify current needs, and then effectively articulate how the organization can add value through our services and solutions.
• Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Presents new and additional offerings to clients.
• Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
• Builds relationships with clients and displays an interest in and knowledge of the client environment.
• Identifies opportunities for up-selling of solutions and services and displays superior telephone etiquette.
• Identifies sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4.
• Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalates identified problems for investigation and resolution.
• Adheres to Finance standards and procedures to reduce costs and report associated risk.

Requirements:

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on the company's business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills. The knowledge of the company's offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

• Relevant High School Diploma or Certification.
• English: Fluent (Mandatory).
• Japanese: Fluent (Mandatory).

Required Experience:

• Demonstrated experience in a similar role in a similar environment.
• Demonstrated sales and client engagement experience.
• Demonstrated experience negotiating with clients and vendor.
• Demonstrated experience analyzing commercial information.

Workplace Type: Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.