Innkeeper's Collection Night Porter

Mitchells & Butlers PLC; Exeter; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company in Exeter is seeking a Night Porter to enhance guest experiences with a warm welcome and effective communication. Your responsibilities will include checking in late arrivals, ensuring safety and security, and addressing guest complaints. Ideal candidates should be passionate about guest care, detail-oriented, and able to work under pressure. Alongside competitive benefits such as 33% dining discounts and pension, this role offers an engaging team environment and flexible shifts.

Benefits

33% discount across all brands

Flexible shifts

Financial toolkit (Wagestream)

Team socials

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Qualifications

• Must be able to maintain a warm and genuine welcome.
• Ability to operate under pressure and deal with guest complaints effectively.
• Experience in a hospitality environment preferred.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Ensure guest and business safety and security.
• Answer telephone enquiries and resolve guest complaints.

Skills

Passionate about guest care

Great eye for detail

Excellent verbal communication

Professionalism under pressure

Can-do attitude

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE

• Be the first point of contact when checking in late arrivals and walk‑ins
• You’ll ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS

• Passionate about guest care
• A can‑do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR YOU

• Flexible shifts – to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline – to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.