Inn Keepers Collection Room Attendant

Mitchells & Butlers PLC; Lasswade; On-site; GBP 18,000 - 22,000; Full time

Job summary

A hospitality company in Scotland is seeking a Room Attendant who is passionate about guest service and cleanliness. The role involves ensuring guest satisfaction, maintaining high cleanliness standards, and engaging with guests. Flexible shifts and employee benefits include a discount on dining and employee helpline support.

Benefits

33% discount across all brands

Flexible shifts

28 days paid holiday

High-street shopping discounts

Free shares

Qualifications

• Ability to maintain high standards of cleanliness and safety.
• Passion for delivering a great guest experience.
• Will provide training regardless of experience level.

Responsibilities

• Ensure guests receive a warm welcome and farewell.
• Engage guests in conversation about their stay.
• Clean and present bedrooms, bathrooms, and public areas.
• Maintain cleanliness through set procedures.

Skills

Passionate about great service

Attention to detail

Ability to work under pressure

Job description

Overview

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a comfortable and welcoming environment, then this is the job for you.

What you’ll do in this role

• Ensure our guests want to revisit us and recommend us to their friends and family by providing a warm, friendly and genuine welcome or farewell with the team.
• Take PRIDE to ensure that each and every guest is enjoying their stay by engaging them in appropriate conversation and discussing our guest experience survey.
• Be responsible for cleaning and presenting our bedrooms, bathrooms and public areas perfectly – to the Innkeepers Lodge brand standard.
• Maintain the highest standards of cleanliness and safety by following set up and close down procedures at all times.

What we look for in our Room Attendants

• Passionate about great service
• Taking PRIDE in maintaining the highest standards of cleanliness and safety
• Great eye for detail
• Ability to work calmly under pressure
• Whatever your level of experience, we'll give you all the training you need.

What’s in it for me?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether it’s a date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares. There's also a free employee helpline to support you with whatever life throws at you.