Infrastructure Engineer

Government Recruitment Service; Sheffield; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A government service in Sheffield is looking for an individual to join the SAS Digital Support Team, focusing on infrastructure technologies and technical problem resolution. The role involves working collaboratively with various IT teams to ensure effective service monitoring and incident resolution. This position offers both full-time and part-time working options, making it suitable for a range of candidates. Ideal for those passionate about technology and operational support.

Qualifications

• Experience in building, configuring, and supporting infrastructure technologies.
• Ability to resolve technical issues effectively.
• Strong collaboration and teamwork skills.

Responsibilities

• Build, configure, and support infrastructure technologies.
• Resolve technical problems efficiently.
• Monitor and communicate resolution activities to users.

Skills

Infrastructure administration

Technical problem resolution

Collaboration

Cloud technologies

Tools

Prototyping tools

Monitoring tools

Job description

Shared Application Services (SAS) is a fast-growing business area within the Home Office. We are consolidating and growing our capabilities in application development and support. SAS uses the very latest technologies and will continue to evolve and adapt as new technologies come along.

The (SAS Digital Support) Team conducts real-time monitoring of the core technology, infrastructure, applications, and services within the Home Office, providing a consolidated single operational view of the Home Office technical estate and facilitating 24/7/365 support and recovery.

You will work closely with your team and others such as the Service Desk, Incident Managers, Project Managers, Service Transition, external suppliers, the Information Technology Operations Centre (ITOC) and Cyber-Security Operations Centre (CSOC). Together, you will ensure services are effectively monitored, incidents receive hands‑on L2 intervention and services are restored within agreed service level agreements.

Key Responsibilities

• Building, configuring, transitioning, administering, and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open‑source packages and solutions.
• Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made.
• Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
• Investigating faults in systems, processes, and services, and advise on the implementation of appropriate solutions and preventative measures.
• Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.
• Using logical designs created by technical architects and required standards, methods, and tools (including prototyping tools where appropriate) to build infrastructure solutions.

Working Pattern

This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days per week due to business requirements.