Infrastructure Analyst

Nextech Group Ltd; Newcastle upon Tyne; On-site; GBP 35,000 - 50,000; Full time

Job summary

A forward-thinking professional services firm in Newcastle is seeking an experienced Infrastructure Analyst to support critical systems and drive IT improvements. The ideal candidate will have hands-on experience with Citrix and a solid knowledge of Windows Server and networking. This role offers significant exposure to strategic IT projects and a chance to influence the IT roadmap.

Qualifications

• Strong hands-on experience required with Citrix Virtual Apps/Desktops.
• Solid knowledge of Windows Server and Active Directory needed.
• Must have experience in a professional services or legal environment.

Responsibilities

• Provide excellent customer service across the business.
• Support and maintain Citrix and backup solutions.
• Monitor and manage servers, storage, and networks.

Skills

Windows Server

Active Directory

Citrix Virtual Apps/Desktops

Visualfiles administration/support

Networking

Problem-solving

Communication

Tools

Veeam

Commvault

VMware

Hyper-V

Job description

Overview

Infrastructure Analyst

Location: Newcastle

Are you an experienced IT professional with a passion for infrastructure and support? This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements.

Responsibilities

• Acting as a trusted point of contact, delivering excellent customer service across the business.
• Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions.
• Providing 2nd/3rd line support for infrastructure-related incidents and requests.
• Monitoring and managing servers, storage, and networks across multiple office locations.
• Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001).
• Getting involved in infrastructure projects, upgrades, and system improvements.

What We\'re Looking For

• Solid knowledge of Windows Server, Active Directory, Group Policy, networking.
• Strong hands-on experience with Citrix Virtual Apps/Desktops.
• Background in Visualfiles administration/support.
• Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V).
• Previous experience working in a professional services or legal environment.
• Strong communicator, problem solver, and team player.
• Full, clean UK driver\'s licence.

Nice to Have

• Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator.
• Knowledge of Microsoft Azure or other cloud platforms.
• Familiarity with ITIL practices and service management tools.
• Exposure to other case management/legal applications (e.g., SOS).

Why Apply

• Chance to work on both day-to-day support and strategic IT projects.
• Wide technical exposure in a professional, supportive environment.
• Real opportunity to influence the IT roadmap and contribute to long-term business goals.

We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP