Information Technology Support Officer

Devon and Cornwall Police; Exeter; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A regional police force in England is seeking an ICT Support Officer to ensure effective running of ICT networks and systems. The role involves supporting ICT Analysts, addressing performance issues, and contributing to system design. This position offers a competitive salary, hybrid working, generous leave, and a local government pension scheme. Candidates are encouraged to apply with flexible working patterns considered to meet needs.

Benefits

Competitive salary with yearly increments

25 days annual leave, increasing after 5 years

Subsidised gym membership

Access to Blue Light Card for discounts

Company sick pay

Local government pension scheme

Free onsite parking

Supportive training plan

Flexitime options

Qualifications

• Comprehensive understanding of ICT networks and systems.
• Experience in training others on technical tasks.
• Ability to investigate and resolve issues effectively.

Responsibilities

• Support ICT Analysts in managing networks and services.
• Investigate reported performance and reliability issues.
• Contribute to the design and development of new systems.

Skills

Technical knowledge of ICT

Problem-solving skills

Team support

Job description

Salary: £27,204 rising to £29,859 per annum + Excellent Benefits including Government Pension

Location: Hybrid Working/Police HQ, Exeter OR Police HQ, Winfrith, Dorset

Closing Date: 05/12/2025, Midday

Hours per week: This role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need.

About the role: The principal responsibility of the ICT Support Officer is to provide detailed technical knowledge and assistance to facilitate the effective and efficient running of ICT networks, systems and services.

In particular to:

• To support ICT Analysts with the management of police networks, systems and services. Implementing new systems or data extracts and reports
• Investigating any reported issues with performance, reliability, capacity and security to enable any issues to be dealt with before they impact on the services provided.
• Provide network, system and service administration through training and supporting others to perform such tasks.
• Enabling access to systems, information and resources when required and where authorised, maintaining the security of police data by managing access to systems.
• Contributing to the design, development and build of new systems, applications and processes.
• To ensure that agreed best practices and procedures are followed and that all work is to the required standard and fully documented.

Want to know more about this role?

Please click on the 'Apply' button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact:

Hiring Line Manager: Keith Grant - ICT Telecommunications Manager

Email Address: [e-mail]

PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn.

What you get if you join us:

• A competitive salary with yearly increments.
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one off payment of £5).
• Company sick pay.
• Competitive local government pension scheme.
• Job related equipment, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
• Flexitime, with the ability to undertake your hours flexibly and in line with business need.
• Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).