Information Technology Support Analyst

Vorwerk UK and Ireland; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm is seeking an IT Support Analyst to ensure smooth operations at their UK sites. This office-based role involves providing expert support across multiple locations, optimizing systems like Windows and Microsoft 365, and requiring strong IT skills including networking fundamentals and customer service. The ideal candidate has solid ITIL knowledge and a proactive approach to maintaining technology solutions. Join a collaborative IT team contributing to a business with innovative products and a focus on continuous improvement.

Benefits

Private Medical Insurance

Employee Discounts

Employee Assistance Programme

Qualifications

• Solid grounding in ITIL and a security-first mindset.
• Strong knowledge of Windows, M365, AD, and Exchange.
• Experience with PowerShell and documentation practices.

Responsibilities

• Provide 1st–3rd line support for users across the UK.
• Deploy and configure systems like Windows and Microsoft 365.
• Monitor computer systems and networks proactively.

Skills

ITIL grounding

Windows / M365 / AD / Exchange knowledge

Networking fundamentals

PowerShell / CMD proficiency

Clear communication

Problem-solving skills

Customer service

Curiosity for AI

Education

Degree in Computer Science / Engineering or equivalent

Prince2 / APM certifications (bonus)

Job description

Why this role matters

Join Vorwerk’s IT team to keep our UK operations running smoothly and securely. As an IT Support Analyst, you’ll be the go‑to expert for colleagues across head office, branches, and the field – solving issues, optimising systems, and supporting projects that power our Thermomix and Kobold business. You’ll work closely with global IT peers, service providers, and local stakeholders to deliver reliable, user‑centric technology.

What you’ll do

• Own 1st–3rd line support: desk‑side, remote, and branch users across the UK
• Deploy, configure, and optimise Windows, Microsoft 365, Exchange (2016+)
• Monitor and maintain computer systems and networks; spot issues before users do
• Create training documentation and deliver hands‑on sessions
• Maintain assets and user records; report weekly / monthly across key apps
• Partner with service providers; keep stakeholders in the loop
• Contribute to projects and UK branch rollouts – get things live, stable, and secure

What you bring

• Solid ITIL grounding and a security‑first mindset
• Strong Windows / M365 / AD / Exchange know‑how; networking fundamentals
• Confident with PowerShell / CMD; documentation that others actually use
• Clear communication, sharp problem‑solving, and top‑tier customer service
• Curiosity for AI in IT operations and a habit of staying current
• Bonus: Prince2 / APM certs; degree in Computer Science / Engineering (or equivalent)

Why Vorwerk

Founded in 1883 and operating in over 60 countries, Vorwerk builds long‑lasting, high‑quality household products – including Thermomix and Kobold – and delivers them through a trusted direct‑selling model. You’ll join a supportive, collaborative IT function that values reliability, initiative, and continuous improvement, contributing to a business with strong heritage and an innovation mindset.

Where you’ll work

• Location: This role is an office‑based role, with travel required between our Richmond and Bracknell site, including travel to various branches across the UK / Ireland.
• Reporting line: Head of IT
• Employment: Full‑time, Permanent

Inclusive hiring

We’re an equal opportunity employer. We welcome applications from all backgrounds and do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, or any other protected status. If you need reasonable adjustments during the application process, let us know.

Interested?

If this sounds like you, submit your CV and a short note outlining your relevant experience and certifications. We’ll be in touch about next steps.

Benefits include

• Private Medical Insurance
• Employee Discounts
• Employee Assistance Programme
• and more…