Information Technology Service Delivery Manager

ZipRecruiter; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment platform is seeking an experienced Service Manager in Glasgow to lead operations and ensure excellence in service delivery for major clients. The role requires a mastery of Spanish and a university degree in a technology-related field, along with proven leadership in a technological environment. This opportunity is for those ready to take responsibility for a crucial service.

Qualifications

• Minimum of 5 years’ proven experience managing teams and projects.
• Strong decision-making skills within a technological environment.
• Excited to lead in dynamic, technology-driven settings.

Responsibilities

• Coordinate problem-solving and service operations.
• Lead and supervise staff with performance evaluations.
• Report on incidents and ensure compliance.

Skills

Mastery level Spanish (C2)

Leadership

Problem-solving

Education

University degree in Technology

Job description

Job Description

Service Manager – Glasgow - OUTSIDE IR35 - €220 Per day

We are seeking an experienced Service Manager to lead operations and ensure excellence in service delivery for major client in Scotland. This is a key leadership role, acting as the main point of contact between client teams and technical staff, while driving performance and compliance across the service.

Key Responsibilities

• Coordinate problem-solving, requirements management, and service operations.
• Lead and supervise staff, with regular performance evaluations.
• Report on incidents, problems, risks, and projects with agreed frequency.
• Act as the primary contact for staff, ensuring clear communication and collaboration.
• Work closely with Team Leaders and Technical Teams to deliver an accurate view of service status.
• Monitor and ensure compliance with the local contract in alignment with Team Leaders.

Requirements

• Mastery level Spanish (C2).
• Education: University degree in Technology (IT, Telecommunications, Mathematics, or related field).
• Experience: Minimum of 5 years’ proven experience managing teams, projects, and decision-making within a technological environment.
• This is an exciting opportunity for a skilled leader who thrives in dynamic, technology-driven environments and is ready to take responsibility for a mission-critical service.

Please get in touch asap for a chance to learn more.