Information Technology Project Manager

First Point Group; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major UK telecommunications service provider is seeking an IT Project Manager to support the mobilisation of a new Telecoms Managed Service. The successful candidate must have strong experience in IT service mobilisation and be capable of designing NMC/NOC environments. Responsibilities include coordinating the delivery platforms and ensuring technologies align with client standards. The role requires excellent stakeholder engagement and a self-starting attitude for successful project delivery.

Qualifications

• Proven ability to engage with stakeholders at all levels.
• A proactive, self-starting problem solver.
• Experience deploying significant IT systems.

Responsibilities

• Coordinate the mobilisation and customisation of delivery platforms.
• Own client connectivity design into the NMC / NOC environment.
• Provide post-Go-Live IT support during hypercare.

Skills

IT service mobilisation

Stakeholder engagement

Problem-solving

Service management

Technical documentation

Tools

ITSM platforms

Field Operations / scheduling systems

Asset tracking solutions

NMC / NOC environments

Job description

First Point Group is recruiting for an IT Project Manager (ideally experienced within IT Service Mobilisation & Transition) on behalf of a major UK telecommunications service provider. The successful candidate must have strong IT service mobilisation experience, hands-on involvement in managed service transitions, and the ability to design and support NMC / NOC and client connectivity environments.

PLEASE NOTE – sponsorship cannot be provided. Candidates must live in the UK with valid rights to work.

Role Overview

We are seeking an experienced IT professional to support the mobilisation and early delivery phases of a new Telecoms Managed Service for a major UK provider. This is a critical role within the service transition programme, ensuring all software, hardware, connectivity, and security infrastructure are fully operational and ready for Service Go-Live.

Reporting to the Service Transition Manager and Group Head of IT, you will play a pivotal role in establishing a robust IT foundation that enables a smooth transition from the incumbent provider while minimising disruption to this vital service infrastructure.

Responsibilities

• Coordinate the mobilisation and customisation of existing delivery platforms to support the new Managed Service requirements
• Own and design client connectivity into the NMC / NOC environment, both remotely and on-site
• Support the mobilisation of IT systems including:
  • NMC environments
  • Client interconnects
  • Spares and asset tracking platforms
  • Engineer scheduling and service management systems
• Act as a key interface between the Service Transition Team, Client stakeholders, and Corporate IT
• Work closely with the client’s IT teams to ensure all technologies and connectivity align with client standards
• Provide post-Go-Live IT support, including a defined hypercare period for on-site teams and corporate IT stakeholders
• Produce comprehensive technical documentation for acceptance by Corporate IT and handover into BAU support

Experience Required

• Proven ability to engage with stakeholders at all levels, translating complex technical concepts into clear, concise updates
• A proactive, self-starting problem solver who can turn conceptual outcomes into practical solutions
• Confident, articulate, and comfortable operating in a fast-paced delivery environment
• Demonstrable experience deploying:
  • Field Operations / scheduling systems
  • ITSM platforms
  • Asset tracking solutions
  • NMC / NOC environments (e.g. Helix, Sage X3, or equivalent platforms)
• Flexible and adaptable, with the ability to adjust approach as requirements evolve
• Willing and able to travel at short notice and spend time on-site to support hardware and connectivity understanding
• Comfortable undertaking out-of-hours work during the hypercare period